you've found them helpful? i find them to be condescending and patronizing, and often just plain wrong. there's one in particular named john that i straight up hang up on if he answers.

I've been dealing with the city's "customer service" for over 25 years for various issues and i am so grateful for the online form. it doesn't get any better results but at least i don't have to listen to some little puke repeat "i'm sorry for the inconvenience" over and over when i'm asking a question. and the online form doesn't direct me to 5 different departments that have nothing to do with my issue.