You're right, I copy pasted it from a Wiki list of PoV characters and got the wrong one.

Those are good points. The characters often do have plenty of shades of grey, and there are a lot of trope subversions, such as the great wise wizard not being very nice in the end.

I think I may have gotten too focused on some characters feeling like they didn't change enough during the story (e.g. Ferro) or just having somewhat pointless feeling fates (e.g. Collem West). Maybe it's just part of grimdark genre where pointless bad things happening to (somewhat) good people is just normal. As people have listed, there are a lot of good things.

Many people have said the later books continue improving, so maybe I should continue.