Exactly, the RMV operations and customer service could be vastly improved except for the fact that the only people that can enact real change are our legislators. Now if there were a chance that they might lose an election because their constituents were fed up they might do their job but for the most part, they have no opponent to fear. Bill Weld made it a priority and in a short time, the registry experience vastly improved. Instead of voting out these useless people who give us terrible public transport and RMV we vote D and head to AAA to try to get service.