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pk10534 t1_jae7e9r wrote

Reply to comment by rabidantidentyte in [OC] How American Express pays for it's attractive credit card rewards by joinkudos

I’ve had much rougher experiences with other banks getting money back.

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rabidantidentyte t1_jaeam86 wrote

Done over 1000 fraud cases this past year for my employer and the only times our cardholders don't get refunded are if they 1. Participate in a scam, or 2. Send money p2p (usually when they're scammed). P2P has no protections for fraud, and 3. If they stage fraud to get their money back, i.e. buyers remorse.

Usually the merchant refunds the money, or the FI writes it off. Saying usually goes "everyone has the right to make bad decisions, as long as they're the ones making them"

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pk10534 t1_jaefhd5 wrote

Good for you, I didn’t say I never got my money back, I said Amex made it a lot easier. I don’t understand why you’re talking as if I’ve never had a credit card or bank account and can’t be trusted to speak out about which companies I find easier to work with.

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rabidantidentyte t1_jaeg90h wrote

Cause they are all subject to the exact same federal guidelines. Customer service is another story, but it's not up to Amex/your FI when you get your money back. It's up to RegE.

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