Submitted by Happy_Jack_Flash t3_12717m0 in explainlikeimfive
Amazingawesomator t1_jec1fel wrote
Reply to comment by Bthejerk in eli5: Why is hold music so loud? by Happy_Jack_Flash
Attrition and slippage is a key factor in customer service. The fewer people that actually get through, the fewer dollars spent.
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