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CallMeRawie t1_j7kj87b wrote

Reply to comment by Goken222 in Fitbit recalls 1.7 million smartwatches due to burn risk by nikesh96

You mean my Fitbit Ionic that lasted 1 year and a month and completely stopped working? Fitbit refused to offer any support or allow me to pay to have it repaired. The forums were littered with people experiencing the exact same thing. So I was forced to throw away a $250 year old watch, that Fitbit Ionic?

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AerusFlameweaver t1_j7labs7 wrote

They ended up sending me 5 in 2 years before I switched to Garmin.

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CallMeRawie t1_j7las4e wrote

I was very pissed. I splurged on new tech, really enjoyed it. And they lost a customer for life. I had probably bought 8-10 fitbits over the years for me and my family. Never again, and I’ll shit talk them anytime I get the chance. I’m on year 3 or 4 of my Apple Watch, no issues at all.

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AerusFlameweaver t1_j7lcgvy wrote

Similar situation. Luckily, my wife has not had issues with her versa but when it dies we’re definitely going to an Apple Watch or Garmin.

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rdyoung t1_j7lryo4 wrote

I didn't even deal with it, I moved to garmin when my second ionic stopped working. Bought a venu then a Fenix 7ss when the 7 was released and then a couple of months later decided to upgrade to the 7x. Haven't looked back.

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Chairman-Dao t1_j7lo5s9 wrote

Mine died 3 months outside the warranty period. They offered me a 20% off coupon. No repair option.

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fusiongt021 t1_j7lvd4i wrote

Regardless if the watch works you could have submitted it for recall to get your full money back. Not sure if it's too late but if you have the bad watch you could try.

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DahManWhoCannahType t1_j81cbxo wrote

After 3 Fitbit's dying for no reason whatsoever, I decided to never buy Fitbit junk again.

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rdyoung t1_j7lrqe8 wrote

You'll get your money back. I had 2 that I got refunded for, 1 didn't last through a hot shower and I didn't feel like dealing with support so I bought another with the intention of eventually doing so.

Long story short, there is a portal to claim a refund, I got back everything I spent on them.

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CallMeRawie t1_j7lv75j wrote

Literally threw the watch away after that support session. In order to qualify for this new refund, you have to send your watch back.

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rdyoung t1_j7lw4al wrote

I tend to hoard electronics, so I had both of them around just had to find them.

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CallMeRawie t1_j7lwitr wrote

That is almost always me, but for some reason I pitched it immediately. I would have had to hang onto it for about 4 years.

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DieMensch-Maschine t1_j7oxcyw wrote

I bought mine from Amazon, but because they decided it was from an “unauthorized seller”, I was told I was not covered by warranty. The thing lasted less than 6 months. So, no, I won’t get my money back. Fitbit’s business practices are getting pretty slimy at this point.

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rdyoung t1_j7oyown wrote

Are you sure about that? It's a recall not a warranty claim. Have you tried?

Pretty sure I bought mine from Amazon as well and got my money back from the recall.

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DieMensch-Maschine t1_j7ozf22 wrote

Called them several times, got delay tactics, finally sent them proof of purchase from Amazon upon request. Quoting directly from an email they sent me: “Because your product was purchased through an unauthorized reseller, it’s not covered by our warranty.”

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rdyoung t1_j7p1jzn wrote

You're not following me.

This is a recall it's different from a warranty. The recall isn't done via CS, it's done via a web form, they send you an envelope to send yours back in and they send you a prepaid visa (iirc) for the refund.

They don't have a choice when it comes to recalls it doesn't matter where it was purchased.

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consultinglove t1_j7m5b2s wrote

My mom’s Fitbit stopped working in 10 months and thank god they were willing to replace it

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Alphatron1 t1_j7nus3t wrote

I’ve had 2 charges. One didn’t last a year. This one is going ok for now but the bands make my wrist react.

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