rdyoung t1_j7lrqe8 wrote
Reply to comment by CallMeRawie in Fitbit recalls 1.7 million smartwatches due to burn risk by nikesh96
You'll get your money back. I had 2 that I got refunded for, 1 didn't last through a hot shower and I didn't feel like dealing with support so I bought another with the intention of eventually doing so.
Long story short, there is a portal to claim a refund, I got back everything I spent on them.
CallMeRawie t1_j7lv75j wrote
Literally threw the watch away after that support session. In order to qualify for this new refund, you have to send your watch back.
rdyoung t1_j7lw4al wrote
I tend to hoard electronics, so I had both of them around just had to find them.
CallMeRawie t1_j7lwitr wrote
That is almost always me, but for some reason I pitched it immediately. I would have had to hang onto it for about 4 years.
DieMensch-Maschine t1_j7oxcyw wrote
I bought mine from Amazon, but because they decided it was from an “unauthorized seller”, I was told I was not covered by warranty. The thing lasted less than 6 months. So, no, I won’t get my money back. Fitbit’s business practices are getting pretty slimy at this point.
rdyoung t1_j7oyown wrote
Are you sure about that? It's a recall not a warranty claim. Have you tried?
Pretty sure I bought mine from Amazon as well and got my money back from the recall.
DieMensch-Maschine t1_j7ozf22 wrote
Called them several times, got delay tactics, finally sent them proof of purchase from Amazon upon request. Quoting directly from an email they sent me: “Because your product was purchased through an unauthorized reseller, it’s not covered by our warranty.”
rdyoung t1_j7p1jzn wrote
You're not following me.
This is a recall it's different from a warranty. The recall isn't done via CS, it's done via a web form, they send you an envelope to send yours back in and they send you a prepaid visa (iirc) for the refund.
They don't have a choice when it comes to recalls it doesn't matter where it was purchased.
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