xuki t1_j9yqauv wrote on February 25, 2023 at 3:32 PM

How old is your phone? Phones in Australia have to have a “reasonable” length of warranty - Apple interpret that as 2 years. With phone’s price these days I wouldn’t be surprised if you can argue to make it 3 years (it’s already 3 years for all Macs).

EndlessZone123 OP t1_ja0r4ym wrote on February 25, 2023 at 11:52 PM

Just over 2 year. Maybe there was some sort of consumer warranty I didn’t know.

StasiaMonkey t1_ja1dt97 wrote on February 26, 2023 at 2:51 AM

Apple cannot put a timeframe on it under the Australian Consumer Law. I just had my 2019 iPhone 11 replaced at the Apple Store because the Bluetooth module was intermittently dropping out.

I was polite with the person that I was dealing with at the Apple Store and they were able to replicate the issue and see history notes from when I’ve spoken with Apple Care.