Comments
GPap- t1_j8viz2n wrote
When I was trying to order my MacBook Air, I saw Uber was the delivery service and I immediately said ima get my ass in the car lol
Quiet_Independent930 t1_j8wefks wrote
For real, If you have the option of same day shipping. It means there’s an Apple Store close enough for you to drive to without it being an issue for most people.
xtremeschemes t1_j8x7zkc wrote
No kidding, there are times where I can’t even order McD and actually get my meal delivered.
PizzaOnTuesday t1_j8v6t02 wrote
I ordered an iPad Air 5 last summer with same day delivery and it came via Uber. I wasn’t given a choice.
nater416 t1_j8zong1 wrote
Yes you did have a choice, you could have ordered it with slow delivery or driven down to the Apple store yourself.
QuantumFuzziness t1_j91p1qf wrote
Are you stating that Apple make it clear that same day delivery will be via Uber and slow delivery will be via an alternative method?. If not then the person above did indeed have no choice over delivery method.
devpsaux t1_j8we3so wrote
Apple doesn’t make it immediately clear who they use for “courier” deliveries. They just offer a same day delivery courier option. When I hear courier, I think of the many local courier services we have in our city that are bonded and insured. Not that they’re going to farm out my $2000 laptop delivery to Uber Eats or DoorDash that I barely trust to bring me chicken tenders.
d33psix t1_j8v7djp wrote
Yeah that’s kind of a moronic move. People get their $20 Uber eats stolen all the time. Now you’re gonna try with $2000 in apple products? I’m surprised apple even offers it as a delivery option. Uber drives are part time and seem to have minimal repercussions. FedEx drivers and stuff that like full time job they’re risking by stealing.
Edit: looks like it was ordered from Apple Store so I can see part of the justification but I would still lean towards this being an Uber or Uber/Apple split responsibility.
If I ordered an iPhone from Bestbuy and it never arrived after being marked delivered by FedEx or something, I guess I would report it to BestBuy and expect them to figure it out with FedEx.
archlich t1_j8w9gom wrote
When you order same day delivery there is no mention that it’s uber.
Intrepid-Spend-7755 t1_j8z9dwx wrote
It's well known that Apple uses Uber for same-day delivery.
archlich t1_j8zdn5j wrote
Well known by who? How would a consumer know this from looking at apple or Ubers website. How would a consumer know that there is no delivery protection?
Intrepid-Spend-7755 t1_j90vd0b wrote
Sorry I thought this was common knowledge and had been discussed on all the network subs for some time.
Muanh t1_j8vyzut wrote
Apparently it’s not mentioned. It’s called courier and they don’t specify it’s Uber eats. Not sure if that’s true.
Intrepid-Spend-7755 t1_j8z9m2g wrote
Uber doing Apple same-day delivery is old news.
zomg1117 t1_j8xd8zm wrote
Ahh yes blame the customer
theskyopenedup t1_j8tu0oe wrote
Well duh, that’s obviously an issue with Uber. They should be the ones refunding them.
Penguin236 t1_j8uz9ax wrote
No, it's the seller's responsibility to get your product to you. So Apple. Apple can go after Uber if they want, in the same way they can go after UPS or Fedex on one of their deliveries. But the refund to the customer needs to come from Apple.
territrades t1_j8vwob9 wrote
This exactly. The seller (Apple) is responsible to fulfill their contract, i.e. delivering the products. If they deliver themselves or hire a third party to do so is their responsibility. If they have chosen Uber, and Uber is not reliable, that is Apple's problem.
Cedric182 t1_j8z2m51 wrote
Must be a troll. You forgot the /s
[deleted] t1_j8wui9c wrote
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BradIII t1_j8wyhgh wrote
The courier’s responsibility is to the shipper, Apple has the responsibility of getting the product to the customer, using a third party does not transfer that liability.
infinityandbeyond75 t1_j8ttau1 wrote
Yeah I saw someone post in r/ that they will frequently accept Uber Eats orders and mark food as being delivered but just eat the food. I can only imagine someone accepting an Apple order and doing this. There has to be something they can do for an order to not be marked as delivered until the customer accepts it in the app. I have never used Uber Eats or Doordash but if I ever do I guarantee it won’t be for a $2000 purchase.
dilln t1_j8v5pwh wrote
I’ve ordered groceries through Uber Eats before where the driver needs to enter a passcode to mark it as delivered, and they can only get that passcode from me once they physically hand it to me.
infinityandbeyond75 t1_j8v65rw wrote
Seems like a simple enough solution. Wonder why this isn’t implemented through Apple deliveries.
Na0ku t1_j8vl8uj wrote
The thing is it was most likely not an option. I also had this happen to me with another website where I just picked same day delivery because I needed hardware for a project. A few minutes after ordering I got a separate sms from DoorDash about my delivery. At no point did they mention they would ship with DoorDash
[deleted] t1_j8x15ot wrote
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LyftedX t1_j8vce3v wrote
Richard1864 t1_j8wmhmj wrote
And the poster/person with the complaint refuses to answer questions from Reddit users who want him to prove his complaint is legit. The more questions are asked, the more holes appear in the story.
Questions like:
-Your post matches almost exactly posts that appeared several months ago on MacRumors and Apple forums that were pulled when proven fraudulent. Can you prove you’re NOT the same poster?
-He admitted the purchase never hit his bank after more than 24 hours, doesn’t reply when asked if the receipt shows a transaction confirmation number from his bank to prove he actually did the purchase.
-Refuses answer questions from anyone who asks him to provide proof his claim is legit. 2 people mention that in his state Apple isn’t legally or financially liable once the product(s) leave their stores when picked up by couriers or customers, putting the onus entirely on the courier.
upsuits t1_j8x6ye5 wrote
Yeah it’s fake af
Splatoonkindaguy t1_j8y7b95 wrote
They likely refunded it to them so PR isn’t affected by the Reddit post. Also I guess they ordered it on apple website which used Uber as a middle man
Richard1864 t1_j8ya256 wrote
That’s my guess.
But now I wonder if he’s really getting a refund. Funny how he said that after I post about me discussing his claims with a state prosecutor who pointed out 2 red flags debunking his claims.
cha614 t1_j8uuh92 wrote
Happened to my friend when door dash was to deliver two macbooks directly from the store. Never delivered them but luckily they replaced them.
Mrmidhoratio t1_j8whoi2 wrote
If you paid by credit card the seller is responsible for the product until you take possession. It is in the seller’s credit card agreement. This should be an easily disputed charge.
Richard1864 t1_j8wymfq wrote
Normally yes; however poster claims that 48 hours later the transaction still doesn’t show up in their bank account, and that’s extremely fishy. In almost every state, stores aren’t liable for theft under the law once the product leaves the store when picked up by customer or courier. And poster refuses to confirm or deny posting almost identical proven-false posts on other forums.
Handle the claim with gloved hands, it feels slimy.
Mrmidhoratio t1_j8y9bnh wrote
As I learned from bitter experiences, most if not all credit card merchant agreements say the seller is responsible until it is in the customer’s hands. Giving it to a carrier does not end the responsibility of the seller. At least that is the case with Visa, Mastercard, American Express and Discover in the US.
Richard1864 t1_j8yoyx4 wrote
There are various state laws that state when the store’s responsibility ends, and that includes ending when a courier picks up the items for delivery to a customer.
Mrmidhoratio t1_j8ypo6s wrote
It is not about the states laws. It is in the merchant agreements with the credit cards. At least that is the way it was when I ran an e-commerce business.
Richard1864 t1_j8yqyyr wrote
I’m referring to the brick-and-mortar stores, no e-commerce ones. Different regulations there.
Kaitlinjl15 t1_j8x9m8d wrote
I literally took a double Apple UberEats order yesterday to the customers and when I went to the apple store they already had all my information in their system that I was picking up, so the apple store the driver stole from has his information.. anyways, I always delivery so carefully but they don’t really package it any different, they just hand me a bag with an ipad box in it out in the open so i have to be extra careful to lock my car and hide the other delivery when I get out to deliver the first order, because man that’s scary having to be on the line for apple products when you signed up to deliver food. not to mention, it was terribly snowy where i live and the roofs of buildings are melting I had to hold the apple bags under my jacket so they wouldn’t get dropped on by the immense amount of snow melt happening, it’s all around a mess, but I would never dream of stealing a customers order let alone a technology/apple order, that’s insanity and they have his name and drivers license number and such so I wonder why they haven’t got the person yet?
BluePeriod_ t1_j8wk6z4 wrote
Apple is absolutely at fault here for choosing a shoddy ass “courier” like Uber Eats for these deliveries.
Uber Eats is at fault for being shit as always.
Guys. Just pick up your fucking orders. I don’t mean this blame the customer. It’s absolutely not their fault for expecting a trillion dollar company to get something right. But they’re dropping the ball and we see posts like this often.
Just pick up your orders.
xMETRIIK t1_j8wu79f wrote
Charge back.
NYGiantsfan69 t1_j8w5tbw wrote
Seems I may be in the minority here but, no way am I letting anyone other than myself or a delivery service like FedEx/UPS who has some type of insurance. But to each their own
Papi_Xander t1_j8xiypt wrote
Just reach out to Uber and have them credit you the 2000 dollars and provide the order information. Uber should have it in their systems
[deleted] t1_j8xk4yk wrote
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CanuckInTheMills t1_j8xovs8 wrote
If you paid by credit card, dispute the charge.
Paperdiego t1_j8yf96d wrote
Wouldn't put it past someone to order 2000 worth of goods, and then claim it was never delivered on the hopes that not only do you get to have 2000 dollars worth of good, but also 2000 worth of free goods.
superchunked t1_j8yihe4 wrote
Why would an Uber driver steal Ann order like this though? I would think the device is already attached to you meaning it will become a brick and the driver get arrested.
moonoiler t1_j8yimkj wrote
Uber delivery ask for a PIN number to deliver. If you won’t provide them it is not delivered. Stop this fake news
victuringan t1_j90iise wrote
I never had Uber deliver any electronics to me. Its always Fedex or UPS
nath999 t1_j8vr1t4 wrote
Not sure why apple wouldn't offer the refund, they would have the serial number and all the phone information to mark it stolen. It would be a useless device.
Paperdiego t1_j8yg87d wrote
Because it's fake. It was never actually purchased. The dude refuses to offer proof.
Mnufcfan t1_j8xykik wrote
Hate to victim blame but trusting a delivery guy to bring you $2k worth of apple products seems like a not smart idea
Penguin236 t1_j9012sc wrote
He didn't pick Uber himself, Apple picked it.
Mnufcfan t1_j90175o wrote
If you look at the terms before it specifically tells you who’s delivering
Penguin236 t1_j901bdy wrote
Ok, and? Apple picked the delivery service. It's absolutely moronic to blame the customer here. The fault lies squarely with Uber and their thief driver, as well as Apple for picking a shitty delivery service like Uber. The customer has absolutely zero blame here.
[deleted] t1_j8u4oyo wrote
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emu222 t1_j8ujff1 wrote
I literally had someone today tell me they ordered the phone online from Apple, selected the local 2 hour delivery option, it was an extra $9, and the order never came, then they got an email from Apple saying the order was canceled well after the phone was supposed to have already been there.
Sounds like this system is just not working. They need to either do the deliveries themselves, or hire contractors, not subcontract it out to a company that already doesn’t have the best reputation.
[deleted] t1_j8vmowv wrote
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coffeeisnotlatte t1_j8vqijq wrote
They ordered from the Apple Store with same-day delivery and never received the items... how is that the person's fault?
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bidhopper t1_j8uyetv wrote
If the customer contracted with Uber for the delivery it’s on the customer/Uber to sort it out. I’ve had no issues having purchases delivered from the Apple Store but Apple used their own couriers.
DrummerDKS t1_j8v03ug wrote
Nope, every Apple 2-hour delivery was a Postmates and is now an Uber Eats delivery.
bidhopper t1_j8v88vw wrote
I hadn’t realized that.
Intrepid-Spend-7755 t1_j8ujj8f wrote
Why would you let Uber deliver a $2000 order. UPS and FedEx only. Better yet go to store.