Phone is untouched. Never been fixed. Some camera features are not working

Where did u get the phone?

Local telcom. Iphone 13 pro max btw

Is it new

Yes i got it brand new. 12 months now

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.5 zoom and cinematic isn’t working

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Even if you don’t have warranty, I’d contact Apple. They are usually good about fixing stuff even out of warranty if it’s their fault

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My warranty just expired last month. I contacted them, they said it’s unfortunate but they can’t do anything now 😆 should i just wait for the next update and hope for the best?

You can downgrade to IOS 16.1 still

This happened with my 13 pro max I had to take it in and they had to replace the whole camera module it sucked

Support said its not possible

That’s BS you definitely still can just look up a guide and make sure you backup your phone. As long as 16.1 is being signed by Apple you can downgrade.

I would 100% call back and politely ask for a Senior Advisor. I have ZERO doubt that they won't help you get this squared away for free. I would even ask if they could do an express replacement in which they put a hold for like $1,000 (USD) on your credit card/payment source and send you a replacement device. You then send your old device back and they remove the hold. There's normally a fee for this, but you can assuredly get this all taken care of for free as long as you're nice and ask for a one-time exception, considering the circumstances and shitty timing.

Take it to an Apple Store, I’ve had situations where customer support is unhelpful but the Apple Store people do what’s right

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It is possible. Just downgrade using IPSW.me (you can only restore to the green signed ones)

Happened to me I had to return it and get a new one

Happened to my 13 pro as well. Apple took forever getting the phone back to me 🙄

Possibly a dumb question but your battery and service Icon, how did you get them like that?

I work at Apple Support and I can give you a little advice. Try calling them and see if they can check what can they do. That helps when your device is out of warranty.

Absolutely is possible. Use 3utools

@battery icon - it's new setting. I believe it appeared on my 12 mini after update to 16.1. It's off by default.

For express replacement you'd need Applecare+. And if OP had that they'd still be in the 2-year Applecare+ service window.

There isn't an official Apple-approved way, so support won't be able to mention it.

Take it from me, they can process an express replacement without AppleCare+. They can also waive the $39 fee.

Service icon is because OP has 2 sims. Battery icon is from iOS 16.1 which enables a percent option in the settings.

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This happened to me recently on a 4 day old 14pro max, apple replaced the device.

Don’t give up. This is Apple‘s fault, not yours. Be firm and tell them they need to fix it.

Happened to my 13PM

They had originally tried replacing the module but then just replaced the entire device.

i dont like the camera video of iphone 13 when making video walking looks like lots Zoom on the floor my eyes 👀 don’t need any updates i can see very clear and perfect day or night no blurry at all

My 11 PM got crazy since iOS 16. Camera wont work at all and when sometimes work its jiggle or have color lines all the cross the photo. It’s practically unusable. I have AC+ but Im waiting for new iPhone so I can send it to fix.

My pal, you are not alone and this is obviously Apple’s fault.

Its annoying rear portrait, cinematic and alot of glitches will happen. Also the Lidar sensor will not work which makes rear portrait mode unusable. Happened to me previously