[deleted] t1_j1hnldc wrote
May I ask why you don't have a backup of said lost files.? All my important files/photos etc are backed up on multiple devices and in cloud accounts as things can break.
Just another view but both my wife and I have experienced absolutely teribble customer service from Apple, my wife's complaint even ended up with her getting a lawyer involved. Apple quickly backed down at this point.
Samsung customer service I had to deal with once and it was very professional and satisfactory, so I would say it's just the luck of the drawer what customer service you receive.
user7231 OP t1_j1hrf3d wrote
Yes, the sad thing is, my backup SSD is arriving in the mail in a couple of days. My laptop was wigging out big-time. It was burning up & wasn't working properly from being overloaded with thousands of large, high-quality files that are too much for cloud, and don't work with fast-paced functioning that I need them for. It's totally my fault for not it addressing the storage overload sooner. But to be fair, the degradation happened pretty quickly.
Since my backup SSD was arriving in a couple of days, I decided to risk it and delete my laptop files after transferring them, thinking they'd surely be safe for a couple of days until the backup arrived. Guess I just wasn't expecting this to happen to soon. But hey, that's on me - I'm not blaming anyone else for this.
And yes I hear you - it's definitely luck of the draw who you speak with on the day, hence I made sure to carefully choose my words, making sure to use phrases such as "in my personal experience".
My current perception is simply the reality of the sum of my experiences over the years with both companies. It's been the case consistently, so I've chosen to form my personal opinion based on what they've shown me.
It was never my intention to sway anyone else's opinion. To be honest, I couldn't care less which company or device people prefer! I just wanted to give a shout-out to good customer service ;)
fortean t1_j1htzyc wrote
> thousands of large, high-quality files that are too much for cloud
Truly don't understand what that means. Onedrive and icloud work perfectly well for backups and are relatively cheap. Onedrive as part of Office is an insane deal, in fact.
user7231 OP t1_j1i0z1v wrote
My prior understanding and experiences with trial and error using cloud storage for my Rekordbox music library, which has over 4,000+ large audio files, with new ones added constantly, is that is wasn't very compatible with Rekordbox/Pioneer software. Pioneer also doesn't recommend it. Rekordbox does offer cloud storage these days, but it's the most expensive subscription they offer and hasn't been affordable for me.
However, thanks to your comment, my curiosity was sparked about the developments in recent year and I stumbled upon a few interesting threads. No doubt cloud storage has come a long way in recent years, and it has been a couple of years since I tried it. There were too many issues for my liking back then, but I think I'll give it another crack, possibly using a similar method to what this man below has suggested, I'll just need do some more research.
I also think it'd be a good idea to back up my music collection in a cloud service, as well as my on my external drives, even if I decide it isn't ideal to use as my main Rekordbox database, just so it's there as backup to prevent something like this happening again. I'm constantly on the move and am often in places where I don't get the good internet connection, so the later option may be a go-er for me. I honestly just hadn't thought about it for a ages, but this experience has been a good kick up the butt.
Thanks!
Lunafreya_NoxF t1_j1j0mxi wrote
iCloud is really shitty for big and numerous files.
fortean t1_j1j75vx wrote
For backup?
[deleted] t1_j1hsa52 wrote
Since my backup SSD was arriving in a couple of days, I decided to risk it and delete my laptop files after transferring them, thinking they'd surely be safe for a couple of days until the backup arrived.
Guess I just wasn't expecting this unfortunate event to happen to soon. But hey, that's on me, I'm not blaming anyone else for this!
Dear lord, what an idiot 🤣
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