Stephen_NM2022 t1_j1huzgt wrote
So is there anything here besides a content free sob story about laptops and SSDs in an iPhone subreddit? You haven't said a thing about Samsung support (for an accessory) other than you were unhappy, and have not said much more about Apple laptop support beyond someone being nice. Yes, Apple support is generally quite good for phones and laptops and Samsung support is middling. This all falls in the realm of Captain Obvious but it also has NOTHING TO DO with iPhones. You made poor decisions and it sounds like your Apple laptop combined with those poor decisions cost you your files not the drive itself. Even if the drive did fail (less likely since the laptop was already having issues), there was nothing Samsung could do for you other than offer a replacement or some incentive. It sounds like that is what happened so what more do you expect? As for Apple, did Apple support point out that there are numerous, not very expensive, software options to recover lost files from the laptop to a third device (provided it is still working)? Did they tell you that you will lose everything if you send your defective laptop in for service? What exactly did they do that was more than read a better script?
Seriously, everything here is on you, not the two companies involved even if one or the other device failed. You did not back up when you should have backed up. You waited until a device was having issues to protect your precious memories which I guess were not that precious until now. You seem to think an external drive manufacturer can offer you something more than a replacement. You think Apple hand holding is superior support when you have not defined a single thing they said or did to help. You have not laid out (nor asked for help with) recovery options. Again, if it is running then there are options. Last, but not least, you posted this in the wrong subreddit for group hugs.
user7231 OP t1_j1iawsv wrote
Indeed, you're correct! I'm a fool, I made poor decisions! It's really sweet that you felt the need to go out of your way to make that crystal clear for me, even though I mentioned my awareness of my poor decisions multiple times in my post. Thank you ❤️
To answer one of your questions, the only thing that I possibly thought was a reasonable thing to expect from Samsung, being one of the richest corporations in the world, was slightly better customer service?
I never expected anything else from them, I simply asked them very nicely if they knew anything that could help me solve the problem I'd created for myself. I feel that was a fair thing to ask, after spending hundreds of dollars on SSD drives? I then asked Apple the exact same question - nothing more, nothing less.
My experience speaking to Samsung turned out to be a waste of time for both myself & the five different operators that I spoke with. One the other hand, my call with Apple was over & done with in 5 minutes, and I walked away feeling much better about my situation, with a few different options of how I could solve my problem, which I'm currently working on.
I would respond all your other questions, but you've rattled off quite a few there and I'm about to head-out for group hugs.
Why don't we just leave it at that, there's no need to explain ourselves further. Let's both just learn from each other's hypocrisy in publicising our negative opinions. I started it, so I apologise that it got you a little worked up. Seems we're both a bit sensitive today. Would you maybe like a group hug too? ;)
[deleted] t1_j1hwd2o wrote
As a none native English speaker I enjoyed reading your thoughts of the idiot that posted in the first place.
user7231 OP t1_j1ibli7 wrote
I'm really happy that my stupidity brought you joy! It must be a good feeling knowing you're far more intelligent than a silly, little girl like me.
Gosh, I have a lot to learn. How embarrassing!
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