i__jump OP t1_j26kiiu wrote
Reply to comment by FortCharles in My new iPhone was stolen by UPS. by i__jump
Ok. I already bought a new phone and I don’t think I can exactly just return it, but will UPS be able to find out who did this? At this point, I just want someone to be held accountable for doing this.
FortCharles t1_j26lbxp wrote
You should be able to get compensation for the value of the lost phone, not a replacement phone sent... so your already having bought a new phone won't factor into it. Filing a claim might start some internal investigation within UPS, but I doubt they'll share any of that with you, and you'll never know if they found who took it.
i__jump OP t1_j26ll8s wrote
They are having me refunded for the phone, and I just bought the 256 GB today. I couldn’t wait because my X max is on its last legs, has battery swelling, screen popping off and hardware slipping out, and will randomly go black and not turn on. I had no other choice than to buy a new lesser phone because I’m leaving for a road trip tomorrow and need a working device. I had purposefully ordered it ahead of time for this trip so that’s why I’m upset but I had to do what I had to do.
Final_Issue6617 t1_j279v74 wrote
This, to me anyway, is the most frustrating part of the whole thing. Very rarely do we not get compensated when these things happen nowadays, so that’s just an inconvenience. But the fact that it derailed your due diligence is the killer. Try not to let it ruin your trip.
i__jump OP t1_j27bap6 wrote
Yea, I tried really hard to advocate for myself and I think I did a decent job, the lady at the Verizon store called and she really did try to get me a new phone overnight shipped. However, I really think that the 256 GB should be enough storage for me. I just can’t stand feeling taken advantage of. As long as I’m getting refunded for the phone I never received, it is what it is. Just very frustrating overall.
pumpkinperry t1_j2api0k wrote
Dude what do you need so much storage for. They have iCloud too ??
himynamesaustin t1_j29436l wrote
Bro you will not need more than 256GB. I run 128Gb and still have plenty of space. Especially with everything being in the cloud.
Shiningc t1_j298nt1 wrote
Depends on what you do with it obviously. Maybe you take a lot of 4K videos.
himynamesaustin t1_j29d934 wrote
I suppose, but that’s what the cloud is for, no?
Also, if you are taking 4k videos, I’d imagine you have a nice desktop or macbook to render the videos which you could also use to store.
i__jump OP t1_j29u1y1 wrote
I don’t, lol. I’ve decided I will be using the phone for my trip, so I have a working device for safety, then returning it and getting the 512.
BoysenberryTrue1360 t1_j29dltd wrote
Sync them to iCloud and turn on optimize storage. It will offload the bulk of the data for 4K.
(Buy extra storage for the $12-40 a year or so it’s very well worth it and it’s better than just leaving them on your phone)
i__jump OP t1_j29qu5s wrote
Yea, I got the 2 TB of storage on iCloud. On my 64 GB X max, it wouldn’t upload any of my stuff to iCloud until I upgraded, because if it can’t upload all of it, it won’t upload any. I should be fine with iCloud for photos. If anything, it motivates me to clean up my camera roll.
[deleted] t1_j28eh86 wrote
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CrestronwithTechron t1_j28gx7u wrote
And it cost $0 for you not to be a dick to OP and victim shame them…
itschipbtw t1_j28wuzi wrote
If you bought it from Verizon, you’ll have 14 days to return the phone and pay a small restocking fee. (This is in US not sure if OP is in a different country)
i__jump OP t1_j29r1qm wrote
Wow thanks for letting me know. I actually might consider this. I’m just trying to figure out if 256 GB is genuinely not enough for me, or if I’m just being upset and difficult because I didn’t get what I want.
mgc418 t1_j2aqf1k wrote
Take the packaging with you on the trip. Stop by another Verizon store and trade it if they have what you want. If not, try another store. Don’t settle for what you don’t want or you’ll never be happy
i__jump OP t1_j2bxs7x wrote
Thank you! I went in to the store today spoke to them and decided I will be ordering the 512 and returning the 256 after my trip, I will have time. They said I’ll have to pay a $50 restocking fee but … I definitely won’t be paying that. And they can give me a free screen protector, since I had to put the one I bought onto the 256 GB phone I had purchased yesterday. I don’t feel like it’s unreasonable that I request they give me a free screen protector and don’t charge for restocking, given how much I was put through. Not to mention, I haven’t been refunded for the 512 GB that was stolen yet, since the Verizon claim center lady who the sales associate called twice yesterday, to confirm that they put the claim ticket in correctly, messed up the ticket and didn’t include enough details. So now I have to wait another 24 hours to get my phone number assigned to the 256 GB phone I bought (I have a temporary one for now). The sales associate is working very hard on my behalf and I appreciate her, but there’s clearly a whole disconnect here.
i__jump OP t1_j26mdrl wrote
And thank you, I just need to come to terms with that sometimes things just happen and I might not get justice for this but it’s ok :):)
takemusu t1_j298dmr wrote
If you have the IMEI of the stollen phone you can report it to Verizon’s lost/stollen equipment department. Verizon will put it on their blocked list which instantly and permanently bricks the phone wherever it is, whoever has it, any carrier.
If you somehow got it back, repentant UPS driver let’s say, you and only you, can call Verizon to restore the phone to life.
paulstelian97 t1_j29bttd wrote
The blocking will only prevent the phone from connecting to any cellular network. It will not stop it from working like an iPod Touch (smart functions and Wi-Fi/Bluetooth/..., as in everything that doesn't involve cellular)
i__jump OP t1_j29rhlj wrote
This is interesting additional information, thank you for contributing this! I didn’t know that. They made it sound like the phone would be completely unable to turn on.
paulstelian97 t1_j29s63i wrote
The phone will turn on, but cannot connect to a cellular network if you block the IMEI. For iPhones you can lock them up completely if they are registered in your Apple ID via Activation Lock (AKA Find My).
cyanmind t1_j2cst8t wrote
This only matters in the us. They can be sent to Brazil or China and they’ll work and they typically do go this route.
This theft issue is not a small one, it’s organized.
paulstelian97 t1_j2d4au9 wrote
It probably should be accounted for in Europe too, but you're right that China probably ignores these requests or doesn't receive them.
i__jump OP t1_j29rayf wrote
Thank you for this! Verizon says the phone will be blocked and locked. Unfortunately, it seems like whoever stole it is likely to turn around and sell it to an unsuspecting person, which is sad. But, still not my issue. At least I have been refunded :)
[deleted] t1_j26lh59 wrote
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i__jump OP t1_j26lsj7 wrote
I paid out of pocket for another phone with less storage, because they didn’t have the 512 GB in stock and couldn’t get it overnighted. I’m leaving for a road trip tomorrow and I need a working device. I had ordered the 512 so it would come in time for my road trip. And they are refunding me for the 512 GB phone which was stolen.
buckingc t1_j28j6nz wrote
Could you trade it in for a 512 after your trip?
i__jump OP t1_j29rsiz wrote
I actually just saw a comment above, someone shared Verizon lets you return within 14 days. I actually might do that, the store associates might hate me but I’m trying to learn to be less of a people pleaser anyways. Especially since I’m going to be on a payment for 36 months, and if I don’t stick with that phone for 36 months I won’t get my $800 trade in value I guess, which is the only reason I was really adamant about getting my 512.
buckingc t1_j29sx5q wrote
I’m sure the sales associates could care less. This seems like a good plan to get you a phone for your trip then trade it for the one you had originally tried to purchase. Good luck!
i__jump OP t1_j29tvdz wrote
Thank you! This is exactly what I will be doing. I really appreciate it!
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