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mcar91 t1_j7isl6l wrote

Reply to comment by mcar91 in Plumber recommendations for new hot water heating system by Jimmoe

Also worth mentioning that they fixed my heat this week and they actually found the issue which was different than what PSEG thought it was.

I’ve found PSEG’s repair folks to be so-so.

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pixel_of_moral_decay t1_j7ksbfd wrote

PSEG’s repair program exists mainly to service government contracts (housing authorities etc.). It’s not about quality work, it’s about contracts. Their side hustle is direct to consumer maintenance contracts, which are their version of Best Buy’s extended warranty. Their money comes from getting people to sign contracts not from doing work.

Basically as a customer, they’re always going to rip you off, just a question of how badly. But their number is in every bill, so if that’s the max effort you’re willing to put in, that’s what you get.

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