Exactly.

The food used to be so good, you could overlook the service issues they always had.

But, post-COVID, the service got much, much worse and the food quality/consistency dropped, which caused me, and obviously a lot of others, to cross it off of their list.

Additionally, in my opinion, LH was an owner-driven place, and once the owners shifted attention to their shiny new toy in JSQ, things at LH suffered, as is often the case in such situations.

Come to think of it, I notice there was no mention of Emma's in the LH farewell post.