Viewing a single comment thread. View all comments

Sir_Silly_Sloth t1_j2zv1vb wrote

Reply to comment by LFKhael in A family thought they’d rented a Philly home on Airbnb. But the owner never made the listing. by Dryheavemorning

That’s kinda scary. I’ve never had a bad Airbnb experience, which I find somewhat incredible with how ubiquitous complaints about the platform are. I chock it up to having a personal policy of only staying at places with >4.8 rating, and usually look for superhosts. The thought that people can somehow fake those details concerns me a lot.

23

rubikscanopener t1_j32ackh wrote

AirBnB is great as long as everything goes smoothly. If things get messy, AirBnB treats you like you're a scammer until you prove that you're not. I used AirBnB a fair amount in the past but after my first experience with AirBnB's 'customer service' people last year, I'll never rent through them again. (Short version - Our rental's heater couldn't keep the place warm, the absentee landlord said it was our problem, we turned to AirBnB for help, and they treated us like dirt.)

11