rubikscanopener t1_j32ackh wrote
Reply to comment by Sir_Silly_Sloth in A family thought they’d rented a Philly home on Airbnb. But the owner never made the listing. by Dryheavemorning
AirBnB is great as long as everything goes smoothly. If things get messy, AirBnB treats you like you're a scammer until you prove that you're not. I used AirBnB a fair amount in the past but after my first experience with AirBnB's 'customer service' people last year, I'll never rent through them again. (Short version - Our rental's heater couldn't keep the place warm, the absentee landlord said it was our problem, we turned to AirBnB for help, and they treated us like dirt.)
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