I recently switched over to mint mobile. I was previously using tmobile so I figured there shouldn't be much difference since Mint uses the same network.

But I've found over the past month that I can barely make calls and when I can, they drop. And when I'm on the phone, I can't use data.

Anyone experiencing this?

Update/ I contacted mint and they quickly resolved this. My lte was disabled so I simply switched it on via phone settings. It works well now!

Comments

TripawdCorgi t1_j93dj60 wrote on February 18, 2023 at 10:55 PM

I had a similar issue briefly last year. We had to call in and they did something over the phone that fixed it. Haven't had an issue since. I wasn't able to receive calls and making calls often resulted in dropped calls or me sounding like a demon robot. Meanwhile my partner has the same phone, on the same network, in the same location and no problems. They also extended the time until our renewal so I basically got a month free.

salawm OP t1_j990hjk wrote on February 20, 2023 at 4:16 AM

I messaged with them and it seems to be that my LTE setting was turned off. Hopefully that is the fix!

eziam t1_j93h58h wrote on February 18, 2023 at 11:22 PM

I have been with Mint Mobile for that past 4 years. When you switch over you have to adjust your apn settings and a few other things. I do this when I get a new unlocked phone. Haven't had any issues. You can search on their website how to do it.

salawm OP t1_j990lwk wrote on February 20, 2023 at 4:18 AM

I messaged with them and it seems to be that my LTE setting was turned off. Hopefully that is the fix! Your comment cemented that this was a me issue, which are usually fixable.

VaMoInNj t1_j93jykx wrote on February 18, 2023 at 11:44 PM

I switched last year and had a bunch of problems. I deleted the e-sim off my iPhone, and then re-added one from the mint app, no issues since.

salawm OP t1_j9a6hwr wrote on February 20, 2023 at 12:52 PM

My lte was disabled. All good now!

carbondrewtonium t1_j93xagf wrote on February 19, 2023 at 1:30 AM

I have Mint and it works well. Breaks up sometimes in Varina. I used to work for nTelos and we used Sprint towers. We were told that Sprint customers had better signal than nTelos customers were given. I assume it’s still the same when a company like Mint rents signal from T-Mobile. So some minor loss in signal may be expected. Take this with a grain of salt, as I worked for nTelos about ten years ago.

Two_Far t1_j94edhl wrote on February 19, 2023 at 3:49 AM

I've had mint for 3 years in Richmond and haven't had any issues. At least not any more than my friends with other carriers!

salawm OP t1_j9a6gad wrote on February 20, 2023 at 12:52 PM

Turns out my lte was disabled. Easy fix!

Two_Far t1_j9bsa57 wrote on February 20, 2023 at 7:43 PM

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freetimerva t1_j941o6n wrote on February 19, 2023 at 2:05 AM

My t mobile wasn't working at all last month. Reset my phone and updated and I have it fine now.

Smiziley t1_j95iojt wrote on February 19, 2023 at 11:59 AM

I had some issues this past year with not being able to receive texts. A reboot fixed it, so I'm pretty sure it was the phone, not the network. Other than that, service actually seems to have improved in the past 2 years.

salawm OP t1_j9a6cd2 wrote on February 20, 2023 at 12:51 PM

I contacted mint and it turns out my lte was disabled. Easy fix! Works well now

BubbleWrapGuy t1_j93yppa wrote on February 19, 2023 at 1:41 AM

T-Mobile had an outage recently that messed up some Mint users. Have you turned your phone off for five minutes and then cut it back on? That solved all of her issues.

salawm OP t1_j9a6e70 wrote on February 20, 2023 at 12:51 PM

Turns out my lte was disabled.