Hey. Just trying to see if anyone is experiencing outages with their brightspeed fiber service?

Our internet has been out since early this morning. Not sure exactly when. And of course calling customer support is absolute hell because no one has ever been able to give me the correct phone number. Why did they ever switch service providers after laying the fiber?

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Mechanicallvlan t1_j7knk9u wrote on February 7, 2023 at 2:19 PM

Mine is working

socialistpizzaparty t1_j7l0qtr wrote on February 7, 2023 at 3:53 PM

I’m south side, no issues so far this am.

p00pbiscuits t1_j7l535i wrote on February 7, 2023 at 4:22 PM

I had a similar issue last week during the winter storm. I had to call customer service and they did some "configuration changes" on their end and it fixed the issue. The number I called was 1-833-692-7773

ho1doncaulfield OP t1_j7ldm4n wrote on February 7, 2023 at 5:17 PM

Thanks. I now have three different customer service numbers for Brightspeed. One from a rep that is apparently Quantum’s, one from their automated line when it routed me from Quantum’s to Brightspeed’s, and one from you 😁😓

MenopausalMama t1_j7lqskb wrote on February 7, 2023 at 6:42 PM

North side and ours is working fine today.

[deleted] t1_j7ki83o wrote on February 7, 2023 at 1:37 PM

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