Boo hoo

I reread this several times. How was this discrimination?

One time I went to Taco Bell and tried to order a chalupa box, and the same thing happened to me. So I ordered something else and moved on with my life.

I read it like 5 times thinking maybe I missed something.

Post this to r/chipotle or r/mildly infuriating or something, this isn’t a Springfield thing it’s something you’ll have to speak to my manager about unfortunately, I just don’t have the authority to change what corporate wants us to serve. I’ll go get them for you, they’re in the back it’ll just be a minute

Right? My exact thoughts. Order something else, stuff goes on and off menus yearly

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I wouldn't go back except that I don't go to Taco Bell anyway.

Turns out that not everyone has an app, or more commonly in our area, not everyone has available data.

My point is my kid was really excited about getting something that was available on the menu and had to leave without it because they wouldn't serve him even though the item is on the menu in store.

Let us know when you find someone to take your case.

Picture this, you're 9 years old. Food and good times are your life. You get to go out to eat at a place you have a good memory of and see something on the menu you're excited about that you haven't had in a long time.

Now you are told that yes they have it available for sale, no they won't serve it to you unless you install an app on a device you don't have.

There is literally no decent human being who could read this and downvote.

They want to 'train' you to use the app so they can have fewer employees, most large corporations do this to some extent. I know it doesn't feel good but businesses make decisions like these.

Refusing to serve available kid's meals to in store customers without an app is immoral and insanely idiotic.

However, I'm not sure there would be enough members of a legally protected class to be worth a lawsuit. Maybe.

You are right.

That really sucks. I'm sorry your kid was disappointed, but I'm not sure it's really discrimination. Or not like, the legal definition of it anyway. Its definitely a stupid practice and impractical for anyone who doesn't want to/can't access the app, but that's a corporate practice that won't change unless it costs them money. I'd say your only real recourse is to not give them your business, which sounds like what you're planning anyway.

Again, sorry your kid had to be disappointed though. That sucks.

Public corporations are the worst thing in America due to their greed, change my mind.

Thank you. I'm not suggesting it was discrimination against him. He was lucky enough to be able to leave and get something good somewhere else and was okay with it. I am the one upset at how he was treated, particularly knowing it affects other people also.

I am saying it is a discriminatory practice and that it completely unnecessarily and without benefit to anyone marginalizes poor people and anyone not willing or able to install an app while they are checking out and go through a separate payment process.

> that it completely unnecessarily and without benefit to anyone marginalizes poor people and anyone not willing or able to install an app while they are checking out and go through a separate payment process.

Oh, I agree.

I would love to. Can I get back with you in about 40 years?

Honestly man I’d just install the app if it meant that much

You do you. They lost me. Forever.

Quesadilla discrimination is really picking up steam. We all need to keep an eye on it.

You got the manager involved over 2 tacos and a juice box?

Yeah it's discrimination, but it's legal discrimination. The same way a business can discriminate against you if you wear hats, wearing hats aren't a protected class, therefore legal for the discrimination.

The only way to change that is to bring suit against the business, unlikely to win, or have state/federal legislation to write in a law.

Both of which have an incredibly low chance of success.

Ok Chipotle, there is no way you didn't get corporate trolls to downvote this. This is an incontrovertible simple statement of reality and simply isn't something a warm blooded human person would downvote.This speaks volumes about your corporate culture.

Yes,, I think I would agree completely.

I don't think that everything that is immoral or stupid should be prosecuted.

That said there are likely localities that would have ordinances they would be in violation of if they are enforcing this nationwide.

I would also point out the fact there are almost certainly corporate shills downvoting good comments on this thread points to a pattern of bullying.

The manager was involved.

Even beyond quesadillas, I think everyone acting in good faith should be able to buy anything anyone is selling.

OP is so dramatic. Almost every restaurant has online exclusives now. It’s your fault for not ensuring your child was prepared. Grow up

Some questions:

1. Did you send your 9 year old to chipotle alone and that's why you couldn't use your phone to order?

2. Do you not realize you are posting online about not having the means to access the internet?

3. Are you not discriminating against those without internet simply by posting this online where those without access to the internet can't see it?

4. What was the menu item your kid wanted? (I'm about to use my infinite priveledge and get one so I can discriminatw against you.)

Thank you for your helpful questions to resolve this matter.

Yes, thank you for answering them! You've been a great help. (Also, sorry for only typing this in English, I am not meaning to discriminate against those who speak other languages.)

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I'm a warm blooded human person and I downvoted it.

I wasn't with them but thank you for the advice.

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If you spoke my language and refused to speak to me in it to help me, that feels wrong. Am I missing something?

If you read down farther there are completely benign comments that are buried. There is no way they got 15 downvotes naturally.

Oh! I'm so sorry, I didn't mean to discriminate against you by posting something you didn't understand.

lol, you're out of your mind.

Not sure OP understands the difference between discrimination and not getting what they want. I’m sorry they didn’t have the menu item available through their POS system, but app exclusives are incredibly common for franchised restaurants like Chipotle, Taco Bell, McDonald’s, ect. Your child wasn’t “refused service,” they were told that the restaurant couldn’t do what they wanted and chose not to order an alternative item. People like you are a huge part of the reason that restaurants like Chipotle can’t keep enough staff. They don’t get paid enough to deal with your whiny entitlement.

I doubt you have many Chipotle corporate shills in a medium city size subreddit.

That being said, also bullying, not illegal.

Correct.

Thank you for your comments. I think you have embodied the feelings of many of the haters who chose to make fun of me for suggesting this policy is pointless systemic discrimination against those who are not as smart or well-equipped technically or otherwise able to perform the extra steps required as others.

There is no disrespect intended to the employees you are very nice and who are apparently doing exactly what they are paid to do.