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nonofomo t1_j5tjgen wrote

Reply to comment by Mechanicallvlan in In Springfield, the AMC Springfield 11 has open captions (on-screen subtitles). by tunicsandleggimgs15

Odd question, do you know if Alamo has dropped the covid surcharge that does not go to the waiters?

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Mechanicallvlan t1_j5tm40p wrote

I've never heard of that. They automatically charge 18% (?) gratuity now, but I'm not aware of any other charges, and I assume that goes to wait staff. FWIW, I ran a credit card for the gratuity when using a coupon for free popcorn in October, but I tipped in cash because the waiter returned a receipt showing my total as $0.00. When I got home and checked my card history, they had charged gratuity to my card. I've had more problems with food service and billing there than I would expect from any ordinary restaurant. Also, the majority of my scanned Fandango QR codes have for some reason printed tickets for the wrong screenings at the box office. They switch screenings to different auditoriums a lot (which created some chaos on $3 movie day last year), and they completely canceled one of the last screenings that I purchased a ticket for.

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nonofomo t1_j5trxvz wrote

It was there. It was something like 15 or 20%. The part that frustrated me is on the bill it said it was NOT a gratuity and does not go to your waiter. I was shocked while reading that. Check out this sub Reddit ad other people complained about it to.

I haven’t been since, it really rubbed me the wrong way. The thing that sucks is I love Alamo but not double getting fleeced.

Also that kind of billing behind your back is shit and really dishonest. Also means you get the pleasure of disputing the charge, sending receipts and wasting your time.

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sametimenplace t1_j5vs5pp wrote

as an employee of the alamo… the service charge goes to not only your waiter but the kitchen and bar crew that worked on your stuff. you can tip more if you want but it’s not an obligation.

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nonofomo t1_j5vufjb wrote

I don’t have a pic of the receipt, kicking myself, but do have a pic of taking my family. This was June 23, 2021 and haven’t been back.

I don’t mind paying tips, but I want it to go to the people who make the experience, not a corporation not even in the state. So this is good to hear!

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