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feuerwehrmann t1_jaa5xa3 wrote

Reply to comment by Spartanfred104 in Conservative News Corp. empire says hackers were inside its network for 2 years by DoremusJessup

Businesses look at IT as a line item like putting tp in the bathroom. Cheap as possible

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Postnarcissim t1_jabdt2y wrote

We didn’t “produce revenue” in the NOC, but routinely solved multi million dollar outages before they happened, or after the lack of an IT department at the customer end caused an outage.

It was hard to get a raise, you only got yourself promoted out of it.

But you were the first person they called. I had three screens and 2 laptops and the all of a sudden I’d have 20+ IMs asking about this or that outage while I’m working to solve it.

Everyone wanted personal updates along with the actual updates and expected it right fucking now.

Meanwhile I’ve got Suzy on the line who I’ve asked repeatedly to check if her desktop is even plugged in while I trouble shoot a fiber break and a bad router or NAS who’s disk broke and is now filling up cloud storage.

I will never go back.

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LaJolla86 t1_jabjq96 wrote

There was a time I was going to make myself the NOC manager (I wrote and managed all our NOC software and Splunk dashboards). Then I realized it would have been one of the most thankless jobs while still having people to manage; also being the first point of major business contacts for big outages.

I quit shortly after. I had never even had a vacation until that point in 10 years.

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Postnarcissim t1_jabk278 wrote

I ran into an old coworker who was now manager of the NOC a couple years back and he offered me my old Tier 3 gig back ( I would’ve failed, been out for 5 years and all certs had lapsed) with a raise and I turned him down so fast it wasn’t funny.

I was the de facto on duty Incident Manager, they wouldn’t allow me to move into that role full time (with a 6 figure raise btw) so yeah. You have to really like abuse or the NOC to deal with it.

I occasionally think to myself maybe I’d like to go back to IT then I realize no matter how bad my life gets, it’s bette than working in IT.

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sip487 t1_jachskr wrote

I’ve been working in NOC’s for years but only in telecom and although it’s stress full I fucking love the NOC 4 day work week and everyone leaves you alone if nothing is broken.

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mightychobo t1_jacxcum wrote

Bro did we work for the same company? I feel like these stories come from the people who I worked right next too.

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Postnarcissim t1_jad38g0 wrote

I think it’s just the same story in all NOCs. Sounds like there’s some unicorns but I’d bet those are few and far between.

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HeavensCriedBlood t1_jaa8kbw wrote

If they could buy an entire IT department on craigslist, they would.

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chaogomu t1_jaaq3za wrote

Pass IT off to that unpaid intern they conned into working during the summer between college semesters. The business administration major intern.

Or use the CEO's spoiled brat as the head of IT because the kid "knows computers".

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MaximumLunchbox t1_jad35h5 wrote

Look, he installed Google Ultron for me, it's what the NSA uses!

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panormda t1_jab17l1 wrote

They can! Now with IT As A Service (r) lol

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LaJolla86 t1_jaec6hj wrote

Indian Craigslist. Do the needful. Kindly revert.

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sonic_butthole_music t1_jabmt0d wrote

That’s part of the issue but it’s also a result of changing tactics. A whole ecosystem of hacker for hire companies have sprung up and among them are initial access brokers. They gain access to a network and often sit for months, slowly expanding access and collecting information to sell to other hackers for them to exploit. A few years ago the average time between an attacker gaining a foothold and exploitation was 5 hours. It’s grown to 9 months today.

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BigBadBinky t1_jacpnac wrote

This is new info to me. Maybe we should do a few more backups

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pleachchapel t1_jadiy7t wrote

I heard it described this way once: IT is not a value creator, it is a value multiplier. That works in both directions. Shit IT can eliminate the most productive employee's contributions, & the proper wizarding department can automate a ton of hair pulling to let your employees do what they do best.

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feuerwehrmann t1_jadkghb wrote

It is a shame how some companies don't consider IT to be an asset. There are a number of places where off the shelf and consultants rule the land and they then wonder why the hell it is difficult to get a simple task done

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