Viewing a single comment thread. View all comments

Postnarcissim t1_jabdt2y wrote

Reply to comment by feuerwehrmann in Conservative News Corp. empire says hackers were inside its network for 2 years by DoremusJessup

We didn’t “produce revenue” in the NOC, but routinely solved multi million dollar outages before they happened, or after the lack of an IT department at the customer end caused an outage.

It was hard to get a raise, you only got yourself promoted out of it.

But you were the first person they called. I had three screens and 2 laptops and the all of a sudden I’d have 20+ IMs asking about this or that outage while I’m working to solve it.

Everyone wanted personal updates along with the actual updates and expected it right fucking now.

Meanwhile I’ve got Suzy on the line who I’ve asked repeatedly to check if her desktop is even plugged in while I trouble shoot a fiber break and a bad router or NAS who’s disk broke and is now filling up cloud storage.

I will never go back.

73

LaJolla86 t1_jabjq96 wrote

There was a time I was going to make myself the NOC manager (I wrote and managed all our NOC software and Splunk dashboards). Then I realized it would have been one of the most thankless jobs while still having people to manage; also being the first point of major business contacts for big outages.

I quit shortly after. I had never even had a vacation until that point in 10 years.

16

Postnarcissim t1_jabk278 wrote

I ran into an old coworker who was now manager of the NOC a couple years back and he offered me my old Tier 3 gig back ( I would’ve failed, been out for 5 years and all certs had lapsed) with a raise and I turned him down so fast it wasn’t funny.

I was the de facto on duty Incident Manager, they wouldn’t allow me to move into that role full time (with a 6 figure raise btw) so yeah. You have to really like abuse or the NOC to deal with it.

I occasionally think to myself maybe I’d like to go back to IT then I realize no matter how bad my life gets, it’s bette than working in IT.

13

sip487 t1_jachskr wrote

I’ve been working in NOC’s for years but only in telecom and although it’s stress full I fucking love the NOC 4 day work week and everyone leaves you alone if nothing is broken.

2

mightychobo t1_jacxcum wrote

Bro did we work for the same company? I feel like these stories come from the people who I worked right next too.

5

Postnarcissim t1_jad38g0 wrote

I think it’s just the same story in all NOCs. Sounds like there’s some unicorns but I’d bet those are few and far between.

2