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DangerousAd1731 t1_j6oj09x wrote

If you’ve tried to contact PayPal support in the past few months, you’ll know how hard it is to have them help you. This is bad news for anyone that still uses them.

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asdaaaaaaaa t1_j6opx6j wrote

That's a lot of companies from my experience. Seems it's a lot cheaper for some to just be seen as a shitty customer experience than investing in people/policies that help. Otherwise I'd imagine they wouldn't do it.

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phalewail t1_j6pidr5 wrote

Yep, even this year when I've been on hold to some large corporations they still blame long wait times on covid-19.

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