Mochi_Dog11 OP t1_itjkoa9 wrote on October 24, 2022 at 2:51 AM

Reply to comment by rivertam102 in TIFU by keep asking Shake Shack for a refund by Mochi_Dog11

They charged me on ubereats and it’s still there. I don’t see today’s charge, not even processing.

CapriciousFall t1_itjm368 wrote on October 24, 2022 at 3:03 AM

I think you have to go to your order and choose the option of “something wrong with my order.” They give you a list of reasons to choose from. I can’t remember if they give you the refund right away or just gives you $8 ubereats credit.

Mochi_Dog11 OP t1_itk25c2 wrote on October 24, 2022 at 5:42 AM

The thing is the manager was going to cancel/process it on his side, so I didn't do anything on the app. He jotted down my order # and name etc.

CapriciousFall t1_ito2ggu wrote on October 25, 2022 at 1:35 AM

It’s nice that you want to give them the benefit of the doubt but he may be busy with other stuff and kind of forgot. Best to just do it on your end.