Pattoe89 t1_j2784qy wrote on December 30, 2022 at 3:37 AM

These lifelines are great. When I worked in a call centre I'd get customers coming through with suicidal thoughts wanting to speak to someone... I'm empathetic but I'm not the right person to speak to, so I'd transfer them over to a suicide lifeline and call them back after an hour to check up on them and every time they were doing much better.

In the UK we have the samaritans.

Coalmen t1_j293wni wrote on December 30, 2022 at 3:22 PM

I'll put money(that I don't have) down on the fact the you calling back made a huge impact.

You mave spent 5 minutes on the phone but you gave them hope for years, I can only imagine.

Pattoe89 t1_j297dz9 wrote on December 30, 2022 at 3:46 PM

I stopped working for that company for other reasons, but one thing that made me happy to work for them was that they allowed me to make outbound calls to customers for any reasonably purpose, and allowed me to share my company email with customers too.

I was always above the average handle time (how long my calls last) most months, but never got in trouble for it.

If I wasn't allowed to go the extra mile for customers that genuinely needed support and help, I would not have stayed there nearly as long as I did, it would make a 12 hour shift of being shouted and screamed at feel worth it.