The only way I was able to speak to someone was to physically go to the office in Taylor (I think Taylor) but wasn't allowed to go in. Literally had to leave a note at the door. Got a call back the next day which was nice. What wasn't nice was that I never received my unemployment until the first week of January of this year. I called the local representatives and called the state and still got nowhere. No one would take my calls, respond to my emails or call me back. I applied in April of last year. I exhausted most of my savings by the time I finally found a job. It was a shit show and I hope I never have to do that again. We are in desperate need of reform