Do you also give a crappy tip to your server when the food didn't taste good? Do you yell at the cleaning crew in a hotel because the hotel didn't let you do a late check out? Do you give a customer service rep who assisted you and answered all your questions a bad score because a sales rep gave you inaccurate information? Don't ruin another person's day just because you're having a bad day. People are just trying to do their job so they can pay their bills. If you are really not happy with the company just leave the company and take your negativity elsewhere. Or better yet, just save everyone the headache and don't purchase service with any company. Since you hate sales and marketing so much, that will show them!

They're actually more likely to be pissed at you. Most companies have metrics in each department that result in bonuses based on certain scores. One score is conversion or sale %. So if you connect with them and have no intention to upgrade service, you'll just bring their metrics down.

If anything, you should say " cancel service". It will transfer you ro retention. And if you tell them you're not looking to cancel, the rep will be happy to help you because as long as you're not canceling it reflects positively on them. They might even give you additional discounts and promotions.

Or just say " representative" and you usually get customer service