chaot1c-n3utral t1_jdqtzf1 wrote on March 26, 2023 at 1:55 PM

Reply to comment by era721 in LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person by BigSpoonFullOfSnark

Not only that I don't give a shit if I'll bring their metrics down, but now that I know of it, I'll be looking forward to do it even more! I fuckin hate sales and marketing.

Yeas76 t1_jdsqezk wrote on March 26, 2023 at 10:07 PM

You're calling them, at an inbound call center. You may not like them but you'd be legitimately causing grief to them without any provocation on their part.

ginkner t1_jdsseg8 wrote on March 26, 2023 at 10:22 PM

Their companies policies regarding the customer service they're selling is the provocation.

Yeas76 t1_jdssmuh wrote on March 26, 2023 at 10:24 PM

These are front line workers you're harassing with misplaced justice. They have no control over anything you're associating to them.

ginkner t1_jdstgfl wrote on March 26, 2023 at 10:30 PM

Harrasing is not what I'm advocating for, but overall, if the company loses money if they're sales reps are busy dealing with customer service calls, that directly puts pressure on them to improve the customer service lines.

If customer service requests are clogging up the lines to the point where someone isn't meeting their quota, that's something that the sales reps are going to report to their management. The only problem I have is if the caller is actually being abusive towards the rep, not the mere act of trying to get someone real to talk to.

era721 t1_jdtizfy wrote on March 27, 2023 at 1:53 AM

Do you also give a crappy tip to your server when the food didn't taste good? Do you yell at the cleaning crew in a hotel because the hotel didn't let you do a late check out? Do you give a customer service rep who assisted you and answered all your questions a bad score because a sales rep gave you inaccurate information? Don't ruin another person's day just because you're having a bad day. People are just trying to do their job so they can pay their bills. If you are really not happy with the company just leave the company and take your negativity elsewhere. Or better yet, just save everyone the headache and don't purchase service with any company. Since you hate sales and marketing so much, that will show them!