try a different browser, we couldn't log in for 6 months, almost had pur utilities shut off twice, their new system is finally working for us. We also found we cannot use our phones or Chromebooks to log in

This is an expected wait time on the weekend unfortunately, I've only had 1 ER visit under 2 hours in my entire life and that was a Tuesday afternoon. Lots of sick kids and stuff right now, hopefully everyone is OK.