Comments

You must log in or register to comment.

Kalashnikov_n_Knife OP t1_iwjjltm wrote

I hope I am mot out of place posting this here. I have been carrying the Dime daily for close to 10ish years. I literally bought it at 15 or 16. It has been through a lot. Eventually one the spring that locks the pliers into place snapped completely in half. It took a couple months through the email process but Gerber sent me a brand new one. I really do appreciate them doing this. Nalgene and Gerber are now two companies that I can mark down as having excellent warranty service. Thank you again Gerber.

184

Arcade80sbillsfan t1_iwjo2vq wrote

You know I know people love Leatherman but Gerber seems to honor their products and I find them slightly more user friendly for my needs.

To each their own but the dime and the suspension nxt are awesome.

82

Prunkle t1_iwjr9ni wrote

I have a suspension that recently broke. But it was a hand-me-down. I would assume documentation is required for any kind of replacement. 😭

13

Arcade80sbillsfan t1_iwjrmqr wrote

I mean seems worth an email.

I definitely kept my card back though when I bought it but I'm neurotic like that.

24

shaveadave t1_iwkt8qb wrote

Nope. My 10-year-old suspension broke a few months back. I emailed their warranty department through the website with a photo of the suspension attached and received a brand new replacement 2 months later, no questions asked.

13

Smartnership t1_iwmvr2l wrote

I broke my MP600 twice, admittedly user mismanagement — mailed it in and asked what it would cost to replace broken knife and they just sent me a full new MP600 both times

I’ll only buy Gerber now for multis or knives etc

10

Chungus_Overlord t1_iwk5ont wrote

I used to work at Gerber. We sold so many Suspensions, I don’t even know why we made other stuff.

10

Ghostkill221 t1_iwjyznc wrote

Gerber knives are incredibly solid.

They need to be resharpened fairly often, but the durability and their customer service is S tier.

5

the_wrath_of_Khan t1_iwkb1yq wrote

They also make a ton of stuff in China that is very low quality compared with the same items they used to make in the US. Their warranty is great but their made in China knives as junk.

9

invisimeble t1_iwl40jv wrote

I think you typo’d A tier.

1

ShellSide t1_iwl4ioi wrote

S tier is above A tier. It's common in gaming

6

invisimeble t1_iwl9gng wrote

TIL. Thanks. Why?

2

Blastercorps t1_iwlinwd wrote

One-up-manship. Special rank is above merely A rank.

5

Mickey-the-Luxray t1_iwn9iuv wrote

S-ranks are actually a feature of Japanese academic grading, being their equivalent to an A+. Hence, Japanese games used that scale for their own grading, and thus the practice followed them across the pond.

Some games even have SS, SSS, or X ranks to denote extra super special ones.

4

mmikke t1_iwjz2om wrote

Are you aware of Leatherman NOT honoring their products and warranties? I'm honestly curious

Grew up farming and myself, uncle, and grandfather all had multiple Leathermans sent in for repair (and returned fully cleaned and sharpened) or outright replaced over the years.

I prefer Leatherman personally but I also know that Gerber was the one with the military contract when my unit went to Afghanistan. It was a solid tool but there's just something about Leatherman for me. Probably nostalgia n whatnot but still.

I have owned tons of other Gerber products tho

4

Arcade80sbillsfan t1_iwlf0b4 wrote

I wasn't saying Leatherman didn't...more that Gerber did but since you mention it someone else posted on here about them not.

I mostly was saying that for me Gerber has served me better (types lf combos etc).

And the price is exceptional.

3

glasspoint t1_iwktmur wrote

Leatherman has turned down returns on me twice. I don't buy them anymore, but every few years it feels like I'm gifted a new one. I just can't escape them.

1

Telemere125 t1_iwlq6yb wrote

I have at least 4-5 in various places in my house and shop. I don’t think I’ve ever bought one and can’t even remember getting one as a gift. I think they just show up sometimes

1

uberschnitzel13 t1_iwndvnj wrote

This is wild, just two days ago the pliers spring on my decade-old Gerber dime broke

I should contact them!

3

ExtraBitterSpecial t1_iwnm9uu wrote

I didn't know they'd do that. I have a green one and the pliers spring just came off, albeit after only about 3 years. Still a great pocket knife otherwise, and if I can get it replaced for free, even better.

2

Bravovictor02 t1_iwk0e82 wrote

Very nice. You can tell it was well used. Looks like you should get another 5-10 years of a new one.

27

Kalashnikov_n_Knife OP t1_iwljhck wrote

Hopefully more, Gerber has probably improved their metallurgy.

6

iamthejef t1_iwntvxc wrote

I wouldn't bet on that. Gerber sells loads of models made in china these days. They used to be one of those brands where you knew no matter what if you bought a Gerber you were getting a quality product. Well, just like most everybody else they shipped off majority production to China and now only their most expensive items are still being produced in the USA.

Buck knives has done the same thing and in my opinion it is an absolute disgrace.

3

Kalashnikov_n_Knife OP t1_iwofaib wrote

Id have to disagree, I grew up having people steer me away from their products because they where low quality. The stuff they produce now is a wide range of qualities, but you will always get what you pay for. Unlike leatherman or buck that dont always honor their warranty and are overpriced as all hell.

2

[deleted] t1_iwkcqmh wrote

[deleted]

16

zoarivm t1_iwkgqhx wrote

i mean, if the experience really was positive then why not give them a shoutout they deserve?

27

CodingLazily t1_iwkykgn wrote

I love my suspension but I recently bought a higher end Gerber and I absolutely hate it. They started selling multi tools with replaceable wire cutter inserts. The problem is that the inserts are just indexable carbide machining inserts, designed to scrape in the forward direction through metal, not designed to shear laterally. They crush pretty easily under the force and then you need to buy more at $20 per pair. Gerber has been aware of the problem for years but they're ignoring the issue due to the number of customers that never actually use wire cutters.

Sintered carbide is the wrong material but they advertise it as the perfect wire cutter because the inserts are multi sided and can be rotated when one side gets dull. That assumes they haven't shattered of course, and I haven't had such luck. Leatherman also has replaceable wire cutters on their higher end models, but instead of sintered carbide they are made of 154CM high carbon knife steel, which is the right material for the job. They last a really long time and are only $10 to replace.

That said though, I do still love my Gerber suspension. I'm just not buying anything else from Gerber until they own up and fix this engineering issue.

13

Pix3lPirat3 t1_iwk1gzl wrote

Can confirm Gerber is an AMAZING brand, has a knife of theirs that was maybe 2 inches, tiny little thing, but outlived every single one of my knives, but sadly it was stolen.. sharp as heck through constant use through 3 years and I never had to sharpen it once

4

-Ripper2 t1_iwk3zjy wrote

I have one like that also. I like it because it’s so light and don’t even know it’s in my pocket.My Gerber holds an edge pretty good too. And I use it just about every day for something.

2

peniswrinkle43 t1_iwk7gkd wrote

I have a Gerber multi-tool that I got from my grandma 20 years ago. Several years back, the serated blade snapped in half. Did you need a proof of purchase? How did you submit a warranty claim? I want my particular tool because of the sentimental value, how did you get to keep yours? My tool isn’t made anymore, at least in the exact same configuration.

3

Lt-Unorthodox t1_iwkis6m wrote

The same thing just happened to my dime. I'll definitely send it off to them now.

3

Kalashnikov_n_Knife OP t1_iwljzwq wrote

An email would probably work fine, they may not want you to send it to them

1

letanie t1_ixbyj0j wrote

>I hope I am mot out of place posting this here. I have been carrying the Dime daily for close to 10ish years. I literally bought it at 15 or 16. It has been through a lot. Eventually one the spring that locks the pliers into place snapped completely in half. It took a couple months through the email process but Gerber sent me a brand new one. I really do appreciate them doing this. Nalgene and Gerber are now two companies that I can mark down as having excellent warranty service. Thank you again Gerber.

I've bought myself exactly the same new one after my old one died on me. Will try it next time!

2

Fominroman2 t1_iwkuo7s wrote

They’ve replaced 2 for me, not simply fix (or replace a gadget) they replaced the entire thing. Got mine 22 years ago

3

UglyViking t1_iwl5kiu wrote

This may be stupid, but is it not possible to replace the broken component? It seems kind of wasteful to simply toss the entire gerber because a single part.

3

Kalashnikov_n_Knife OP t1_iwlkg5w wrote

It may not be worth the momey or time. If need special tools to replace the part, so after shipping and paying someone hourly to fix it, its just cheaper for a new one.

1

UglyViking t1_iwo6nr3 wrote

I'd say that a special tool that needs to be replaced, or if you need to send it back, that seems like a bit of a miss. Just was curious.

2

Kalashnikov_n_Knife OP t1_iwofsk1 wrote

Sorry for the bad grammar. I keep responding on this sub right after I get off work. But what I meant was is after you ship a new part and even a tool to fix the part it will probably cost more then just replacing it. Or if I where to ship it to gerber, they pay for that, the new part, pay someone to fix it and then oay for them to ship it back to me. Youve probably already exceeded the cost of an off the shelf Dime by like 5 times.

1

beach_rats_ t1_iwm7re3 wrote

Good to hear yours lasted, but mine lasted about 3 months until the plyers snapped. They replaced it, and then the knife broke. Ive heard better things about the leathermen squirt

3

UrRegGuy t1_iwl4om6 wrote

Mine is still going very strong after 8 years of everyday carry. Does anyone know how to sharpen the scissors on it?

2

Dlldozer t1_iwmxjry wrote

Here's the code for 30% off: GRBR-CS-30

2

laughapnea t1_iwnl0xc wrote

After losing my first Dime, no question buying the second. Optimal tools and convenient size.

2

TDMcCormick t1_iwnmbus wrote

I really love my Gerber Dime

2

FupaHorizon t1_iwkhlsq wrote

I want a good knife, I guess it’ll be a gerber:)

1

VelvetShards t1_iwlf07w wrote

Depends on what you want it for.

2

FupaHorizon t1_iwlk76y wrote

Cutting things while camping

1

sticks-n-stumps t1_iwm3q2b wrote

Any of the big three : gerber , Victornox, or leatherman. My fave is leatherman just by the amount of choices

1

useless_skin t1_iwlazwi wrote

I loved my MP600 for about 15 years before it broke during 2020. I tried to use their warranty program but they said it was suspended because COVID. I get it. I tried again several times over the next couple years. Around June this year I felt like they were playing the COVID card for way to long so I bought a Leatherman. I'm done with Gerber.

1

xSiNNx t1_iwlv897 wrote

What broke on it? Shit I’d be happy to take it off your hands and try my hand at getting it fixed! I’ve always wanted an MP600 but never felt justified in spending the $ on a multi tool

1

CAElite t1_iwltwbb wrote

Meanwhile Leathermans discontinued the Squirt and replaced it with the infinitely less useful Micra. I love my Squirt, I think it’s the best keyring tool out there, but the company needs to stop discontinuing their most popular tools.

1

Helios-6 t1_iwmwt8u wrote

Damn, I didn't know they discontinued the Squirt. I really love mine and use it all the time. I was lucky enough to snag the torx screw version PS4 from ebay some years ago in excellent condition and at an excellent price. So at least if I had to I can replace parts as needed. Also great for modding it, as I've done. Really stupid that they changed to rivets.
^^^^. > replaced it with the infinitely less useful Micra.

Looks like the Micra may have been discontinued too. reddit.com/r/Leatherman/comments/x9hvbx/squirt_ps4_and_micra_the_only_place_selling_them/

1

GolfFanatic561 t1_iwluhzs wrote

I love my Dime - all but one of the tools are simple to use while attached to a keyring

1

neawom t1_iwlzbek wrote

Oh man I miss my Gerber Dime. I had the same one as OP but I’ve unfortunately lost it some where.

1

stringged t1_iwm94og wrote

Can you tell me how you went about the process? I had a small knife that needed adjustment and they gave me the runaround/asked for shipping money/let us evaluate and we’ll tell you if it’s covered.

I was not pleased because shipping was nearly the cost of the knife.

1

2BitNick t1_iwm9he2 wrote

Love my dime. Bought it on a whim as a stocking stuffer but ended up getting another because I loved it so much. Incredibly useful for what it is.

1

Here4alongTime t1_iwmjpoy wrote

Mine broke the first time I tried to use the screwdriver

1

sean8917 t1_iwmwtc2 wrote

That's awesome to hear. My pocket knife for the last 12 years is a Gerber.

1

stevediperna t1_iwn1nym wrote

I have a Gerber multitool that couldn't be replaced because they don't make it anymore or something. It's been 15 years since I tried to get it fixed so I forget

1

keepinitoldskool t1_iwn201a wrote

No shit. I gave away a Gerber that the grips kept coming loose and the pouch strap broke. I bought the same one, but the pouch is wearing through the bottom now. I wonder if they'd send me a new one 🤔

1

moofish2842 t1_iwnwcwd wrote

My dad once got his Gerber belt loop carrier replaced for free just because a hole wore in the bottom of the old one.

1

therobohour t1_iwkzdkk wrote

Not to come too correct,but ten years isn't life

−7