Very nice. You can tell it was well used. Looks like you should get another 5-10 years of a new one.

It was a joke.

No. Just outside the return window at the store. Jansport wouldn’t replace either.

Yes. I am on it. I was just bummed it failed after 3 weeks and then instead of just replacing it… I have to send it in to be repaired (4-6 weeks). But yea, I agree. I will be sending it in.

I agree. But after dealing with their customer service… I don’t think I will buy from them again.

As explained earlier. I purchased through a brick and mortar. It was just past the point where it could be returned. So here we are.

Jansport won’t replace it. Thus I have to send it in to be repaired. The estimate is 4-6 weeks. In the meantime I send my kid to school with no bag or have to buy a bag to bridge the gap.

Can you see how that would be frustrating? 3 weeks of use and it has to be sent to be “fixed” instead of replaced. I get it if I had a year or more of use.

An expectation that things don’t break after 3 weeks is not a high bar. Are you saying you wouldn’t be unhappy?

About $90 with shipping but ok…. Didn’t know there was a minimum spend limit on this sub.

My issue is simple. The product was defective after 3 weeks. They wouldn’t replace it which was the original request. Instead I have to go through a 6 week ordeal to have it fixed.

Is it unrealistic to expect either good quality or for them to to resolve the issue quickly? Otherwise I have to send my kid to school without a backpack for 6 weeks all due to a manufacturing defect. In my opinion it’s great they repair, but when it fails that fast… they should just replace.

But thanks for explaining. I’m definitely frustrated by dealing with this most of the morning.

That’s my wife’s foot in the background. Or my thumb is a foot. That’s for you to decide.

That is the positive way to look at it for sure.

To be honest that is how I always wore it when I was in school.

What on earth did you just say???

Probably. But I assumed this was the same company I grew up with. Now I am buying it for my kids, I am realizing it isn’t the same.

Genius!

I personally disagree. They were not easy to work with and I had to follow up multiple weeks to get a response. They confirmed they will NOT provide a loaner pack pack. I specifically asked.

All in all… not happy with their service.

Edit: Am I getting downvoted for what I am telling people what I just experienced? Or some other reason?

Oh I’ll be sending it in for repair. But the process has left me super frustrated. I remember Jansport being of good quality when I was young. But to have it fail so far and require 4-6 weeks of time to repair. I essentially have to buy a new backpack while I am waiting for this to be repaired.

Exactly. Or R/Buyitforamonth. We can start a new sub. S/

Nice. Thank you for the recommendation!

What did you buy instead? Any recommendations?

If you are required to send the old one back, how do people abuse it? Even if they waited till the old one arrives I would be okay.

It’s the 4-6 weeks that kills me

I did. Apparently I was the dumb one. Maybe I believed their marketing from when I was in school.

Of course. However the brick and mortar is one week past the return window.

I spoke with customer service. They are willing to repair. But process takes way too long to be without a backpack.

The right process would be:

Jansport to send a new backpack and customer required to send the defective unit back. That is what all the major companies do.

Lost the should strap on the Jansport backpack after 3 weeks of use. Customer service won’t replace, requires backpack to be sent in and repaired. The estimated time is 4-6 weeks to repair. After speaking with Jansport, they feel this is a special “service” and are not willing to replace or send a loaner backpack.

Very frustrating. Quality and customer service are lacking.