My internet research seems to indicate BPM uses a bunch of independent contractor type of property managers and is an umbrella org for that.... Once you see how big a geographic area they cover, it's not really a surprise. So I get the sense your experience with them may vary widely based on the actual property management folks you get. We live in one of their properties in Canton, and they've been good for us but I get the sense that may vary by neighborhood/who is contracted or assigned in your area.