Viewing a single comment thread. View all comments

Transposer t1_j9z1uvo wrote

Reply to comment by Anders13 in Do apple usually just give you a replacement if they break something and not even charge you? by EndlessZone123

You are a good person. I’m sure you made so many peoples’ days. It’s hard to work in retail and to deal with the public. Sadly, so many don’t deal with employees as real people.

131

Anders13 t1_j9z75ae wrote

The best and funniest memory I have was a very sweet lady who had broken her phone but was out of warranty…I noticed the phone’s battery was below threshold during diagnostics so I swapped the whole thing under swollen battery replacement (I think it was $99 vs $300+) to replace the entire device.

About an hour later she comes back SOAKED from head to toe, including her hair (she was wearing a long dress) and tells me she had fallen into one of the mall’s water fountains lmao! At that point I swapped it again at no charge since it was within a 90 day warranty.

165

danyaylol t1_j9zgr4q wrote

I don’t get why more employees are like you. They’re acting like their paycheck is determined by getting people to pay for repairs.

46

Anders13 t1_j9zhca0 wrote

I know I know :( the amount of times I’d hear the other people I worked with get yelled at by angry customers was just absurd. I not once got yelled at in the 4 years I worked there. Like you said, it freaking Apple! Being nice to the customer and helping them as much as possible can only make your retail work/life easier.

26

Whiffler t1_j9zayya wrote

Hahaha that’s amazing. Thank you for being a great human!

22

Arkhemiel t1_j9zw4d5 wrote

Lisssstttteeeeen to meeeeee. Yesterday I had to tell a customer. You came in with a problem. I offered to fix your problem out of my own pocket (I’m not the boss) and you’re still not satisfied. What do you want? Customer: that’s a fair point. I’m done now. I’ll take that offer.

10

sodiumbigolli t1_ja12a5w wrote

That is unheard of. A retail miracle lol. If you’re on that kind of a roll, could you please demand world peace? On the a chance it might happen?

9

Arkhemiel t1_ja1caxe wrote

I live on a small island so it’s easy to become quite known you’re nice (or not nice) to people. I tell customers straight up. If you throw a tantrum I’m doing the bare minimum. If you’re understanding I attempt to get the earth to spin in the opposite direction for you. Over time with you being genuine you can get people (even the difficult ones) to see reason. Not everyone but most.

6