Update for anyone who has this question later: I was able to speak to the delivery driver directly and he said when this happens, the delivery driver will call you for the passcode. If you miss the call, they won’t deliver the package. This seems like a new thing that will likely become more common.

Hi everyone, wondering if anyone else has experienced this.

I ordered something off Amazon, and got an email that the delivery requires a one time passcode to be released.

Meaning I have to verbally provide the delivery person with some secret number before they release my package.

Issue is, my buildings packages are dropped off at reception/the mail room, so I don’t actually speak to the delivery person. Note this is also in the app and I spoke to customer service, so not a scam.

Has anyone else had this happen before? How has this worked out?

Thanks!

Comments

You must log in or register to comment.

pixel_of_moral_decay t1_j2928qc wrote on December 30, 2022 at 3:10 PM

They’re doing this in neighborhoods with high theft rates. You’ll need to either be home or pass that info to the concierge in a doorman building. Started a little while back. Amazons not even the first to do this.

This is going to become more common. Customers are becoming price sensitive thanks to the economy so they can’t just incorporate the cost of all the theft into the sale price. Something has to give.

Or order elsewhere. But I think most delivery services will be rolling out similar features in the very near future.

heygoldy OP t1_j2956ci wrote on December 30, 2022 at 3:31 PM

This is very helpful context, I appreciate it ! Thank you!

BeMadTV t1_j292g6z wrote on December 30, 2022 at 3:12 PM

Amazon lockers or StowFly. Not a lot of locations for the latter though. But first talk to the building.

heygoldy OP t1_j295cdx wrote on December 30, 2022 at 3:32 PM

Got it, thank you!

ScumbagMacbeth t1_j2azxn5 wrote on December 30, 2022 at 10:44 PM

They also asked me for that, my building doesn't use that sort of system. It's an old building with just an intercom and buzzers.

heygoldy OP t1_j2b30b6 wrote on December 30, 2022 at 11:05 PM

What ended up happening in your case? Did they call you?

ScumbagMacbeth t1_j2bmrdt wrote on December 31, 2022 at 1:27 AM

I got a message about it. I didn't respond because I didn't know how to explain that there was no code system.