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Phillyredsox t1_ja1cxg7 wrote

Company embarrassed and humiliated for employees following the rules that the company set.

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Abba_Fiskbullar t1_ja27g9h wrote

Outsourced contract employee who's been trained to inflexibly follow a script inflexibly follows script.

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WaytoomanyUIDs t1_ja7byk2 wrote

I dunno, when I was in a call centre there was a dedicated line for police enquiries. Policy was we were only allowed to give them the number, not even transfer them. I imagine most companies have similar policies. Of course finding the correct info in the knowledge base when you are new and half trained in another story.

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JazzlikeCantaloupe53 t1_ja2upx0 wrote

I don’t know, I would put my money on incompetent employee. I doubt this is the first time this situation has come up. You’d be surprised at how many people lack what may seem like basic critical thinking skills.

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AlfalfAhhh t1_ja2vfk0 wrote

nah, guarantee it's a follow the script situation.

those outsourced call center people get fired pretty quick for not following scripts.

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eNonsense t1_ja3m81m wrote

VW said in the article that they have a policy for assisting law enforcement with these requests and it's worked successfully in the past. However this employee was not following policy and VW owned up to the mistake. That sounds to me like VW is on the side of giving help to find the child without insisting on reinstating subscription payments first.

I think many of the people in this thread are taking this the wrong way, and likely didn't actually read the article. Seems common in this sub.

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Phillyredsox t1_ja3pwt0 wrote

Common on Reddit. Lol.

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eNonsense t1_ja3r2my wrote

I was replying to you dawg. You're the one who didn't read the article and spread an assumption that was the opposite of the truth.

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Phillyredsox t1_ja41ujf wrote

And I was replying to you saying it’s common all over Reddit.

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Freethecrafts t1_ja5qluz wrote

I came down hard against VW when this first came out. I’ll gladly eat those words to see a corporation actually helping people.

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