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Abba_Fiskbullar t1_ja27g9h wrote

Reply to comment by Phillyredsox in Volkswagen says company requiring payment for location of abducted child near Libertyville was ‘serious breach of policy’ by 2_Sheds_Jackson

Outsourced contract employee who's been trained to inflexibly follow a script inflexibly follows script.

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WaytoomanyUIDs t1_ja7byk2 wrote

I dunno, when I was in a call centre there was a dedicated line for police enquiries. Policy was we were only allowed to give them the number, not even transfer them. I imagine most companies have similar policies. Of course finding the correct info in the knowledge base when you are new and half trained in another story.

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JazzlikeCantaloupe53 t1_ja2upx0 wrote

I don’t know, I would put my money on incompetent employee. I doubt this is the first time this situation has come up. You’d be surprised at how many people lack what may seem like basic critical thinking skills.

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AlfalfAhhh t1_ja2vfk0 wrote

nah, guarantee it's a follow the script situation.

those outsourced call center people get fired pretty quick for not following scripts.

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