Borrowedshorts t1_j6vvtvd wrote on February 2, 2023 at 6:33 AM

Reply to comment by [deleted] in GPT tool that lets you connect to databases and ask questions in text. by Mogen1000

I wonder if it wouldn't make searching for answers a 100 times faster. Most of the call center type jobs I've worked for wanted you to give only answers that were in some knowledge base. Well you could train an AI to learn everything in that knowledge base and recall it instantly to help with any customer problem. Connect it with all the other systems that are used for servicing accounts and I'm pretty confident an AI could be much more efficient than even the best customer service agents.

visarga t1_j6vxxy0 wrote on February 2, 2023 at 6:58 AM

Maybe Google can get an idea from you, they have zero customer support, even for app developers on Android. Got your account blocked? - good luck getting any person to help you. People are legitimately terrified of this scenario to the point of giving up on Gmail. Losing all online identities in one go is not fun.

WithoutReason1729 t1_j6x1ocn wrote on February 2, 2023 at 2:33 PM

A very scary and recent story: "Google flags man as sex abuser after he sends photos of child to doctor"

Even after getting everything sorted out with the police, he still got locked out of his Google account forever.

odragora t1_j6xg15j wrote on February 2, 2023 at 4:09 PM

And yet there are still a lot of people with "if you did nothing wrong you have nothing to hide" mentality, justifying and defending invasions into privacy from governments and corporations.

Redditing-Dutchman t1_j6we5rm wrote on February 2, 2023 at 10:44 AM

Customer support for sure. It's already automated in a lot of places, often with very basic chatbots. I just hope it also makes it better for tech savvy people. I really hate dealing with customer support if they go trough all the basic steps first. "Yes I've turned if off and on already 100 times before I called you.'

islet_deficiency t1_j6xrphh wrote on February 2, 2023 at 5:22 PM

then, by the end of the 5-10 minute checklist, did you restart your computer, did you update the app, did you try a different browser, did you try in 'private' mode to ensure no cookie conflicts, etc the non-english as their first language support will be out of ideas and pass you off to another support person only to repeat the process.

- my experience with comcast/xfinity customer support

I honestly can't wait for this to be replaced by a gpt model.