They live outside of Springfield where Brightspeed is the wired broadband/phone provider who took over Centurylink's wires. I won't dox them, or myself, any closer.

Her mother literally kept calling the service line for her home phone. Never got a response even when she did get through.

She just gave them an earful and cancelled her landline; you could get the accounts people fine. Her cell phone was on T-Mobile already, so switching wasn't a big deal.

I haven't asked her about it directly, it's just what my ex said to me. But the neighborhood my ex lives in, about 8 houses, have all gone to T-Mobile, during and after the switch.

Centurylink has been the provider there for decades. I always used to call them "barely, but adequately competent" compared to the horror stories I heard hear on here. Now I'm on mediacom, have great speed, and it barely goes down. Before AND after the switch, I don't consider them a provider anymore, because they can't provide the services they offer, and ignore service complaints.

You gotta understand, outside of a metropolitan area, you're a fucking second class citizen. What you're offered is overpriced, barely maintained, and high price. When she went to T-Mobile, she got double the speed, barely any downtime, at half the cost. This is a systemic issue, not a one time deal.

My parents don't even qualify for that, they're still on fucking HughesNet. They were 10 years out of date 10 years ago.