If it was USA, I am sure they wouldn't have dream of scamming me. But since I am in SEA I am worried. They even gave me free shipping (worldwide economy DDU) which i thought was too good to be true since it's very far from USA. Maybe they are thinking they are not bound by asian laws since they are american company. and they don't have an official store or distributor here, shipping is handled by third party.

Yeah directly from their website. I don't think I can call though, cuz I don't live in USA and international call charge will be extremely high. I sent them a ticket on their support form now. Hoping for a reply on that.