DodgeDeBoulet

DodgeDeBoulet t1_jd2ongv wrote

If you use the online complaint form via the GA's web site, you'll be asked to upload a copy of the receipt along with the factory warranty and any communications you've had with the vendor or manufacturer. Not sure what happens if you don't...

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DodgeDeBoulet t1_jcvpxkw wrote

I detailed my experience with an out-of-factory-warranty refrigerator repair last month and posted it here.

TLDR: Use the Maine AG's office and submit an on-line complaint. That set the wheels in motion the very next day and my refrigerator was repaired free of charge within a few days. The repair would have cost $800 if I hadn't forced the issue through them.

The person I spoke with at the AG's office was friendly and genuinely interested in getting my problem solved. He even followed up a few weeks later to see if I'd reached a satisfactory resolution with the manufacturer.

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DodgeDeBoulet t1_jckifih wrote

Yes, ground mounted. I'm sure there are houses out there with room for 58 QCells on the roof, but I suspect they're pretty rare in Maine 😁

I imagine there's an impact due to demand caused by the very significant increases in energy costs, along with the inflation we've seen over the last 18 months. Still seems like there's room for improvement on the price, though.

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DodgeDeBoulet t1_jck3nzq wrote

I'm looking at a proposal for a qty 58 480w QCell panel ground installation with 4 heat pumps right now @ $135K (pre- tax incentives). Financing through Mosaic @ 10.59%, but we're not doing that. Heat pump installation won't start before August and array before October.

Seems a little spendy compared to what some other folks are reporting, and I'm a bit dismayed by the timeline. We haven't signed anything yet, so alternatives welcome.

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DodgeDeBoulet OP t1_j9wnz1z wrote

Did you file a complaint with the AG's office? I'm sure that if I hadn't done that, I would never have gotten satisfaction from the manufacturer.

I've been a fan of Lenovo for years, but my experience with my most recent purchase has not been great. Since my business relies heavily on it, I purchased a 4 year premium on-site support plan. Fortunately, that's worked out well; the motherboard has been replaced twice.

I doubt my next purchase will be a Lenovo, though.

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DodgeDeBoulet OP t1_j9w2uov wrote

The one thing I'd definitely do differently next time (assuming I don't get immediate satisfaction from the seller or manufacturer) is file the complaint with the AG. I'm sure I would have kept my stress level much lower if I'd gone straight to filing the complaint. And I most likely would have had a working icemaker sooner ...

Here's a link to the complaint form.

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DodgeDeBoulet t1_j1ezz97 wrote

3:30pm in Brunswick and I was hoping we'd gotten through the worst of it without losing power. Wind seemed to have abated somewhat, and the rain had also diminished.

And then the power went out.

Genny's on and I'm estimating it's burning a gallon of propane an hour. Internet still working, thanks to Comcast's UPSes. So life remains relatively normal, except for the dog. She freaks every time a UPS clicks or beeps and hates the sound of the generator. Better to have a neurotic dog than sit in the cold and dark, though.

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