estevanrll

estevanrll OP t1_j0c1c8l wrote

they set one up for me in the event that they couldn’t verify an outage (the CSR kept referring to it as a “potential outage”). it will be automatically cancelled in the event that they verify an outage. scheduled for mid-afternoon. will let you know what happens.

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estevanrll OP t1_j09fw75 wrote

thanks for verifying that it’s not just me! and i don’t mean to complain about the outage… this is the first significant one in the entire time that i have been a subscriber (which is almost two years)! i just wanted to make sure that it wasn’t anything on my end!

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estevanrll OP t1_j08xtw4 wrote

thank you all for your input! i spoke to a Brightspeed tech today and apparently there may be a service outage, as an outside facility is not receiving signal. clearly this is only affecting a subset of the customers in Springfield, but it is definitely not just me…

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