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SamShephardsMustache t1_iumbmzk wrote

Keystone are crooks. Dealt with them before. Contact the state AG, BBB, and your local representative.

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InfraredDiarrhea t1_iumcbjv wrote

I agree. These people are the worst.

Three years in a row they have magically “lost” my return and dont bother to notify me until a significant amount of fees and charges are added. Absolute scum.

I always send them my return via registered mail now so they cant claim they lost my return. No, assholes, i have proof that your greasy little hands have my return now.

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dngdzzo t1_iumg48g wrote

This is the way to do it. All tax returns, if mailed in, should be sent registered mail with return receipt.

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glberns t1_iumfebe wrote

BBB is not a government agency. They're essentially an old school Yelp.

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freedoomed t1_iumjrl2 wrote

the BBB is a scam itself. they will do nothing to help you other than let you post your review on their site.

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hachijuhachi t1_iuml8xu wrote

IDK - I've had good luck. Any time I've contacted BBB, I got a pretty rapid response from the business I was complaining about asking what they could do to remedy the situation. Granted, this most recently happened in probably like 2016, but seems like, for some companies, the BBB complain still carries a little weight.

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jaymz168 t1_iumw911 wrote

I also had luck with the BBB and a terrible ISP back around 2011. One could almost come to the conclusion that the "BBB is useless" meme is astroturfed propaganda...

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axeville t1_iunir27 wrote

BBB is the threat of a bad review but has no actual force.

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insofarincogneato t1_iuo6ftt wrote

The bbb has no real authority just because they can advocate for you. Anicdotal evidence that they helped you isn't the gotcha you think it is when so many people have the opposite experience.... It's really easy to say these experiences aren't valid when you don't take the time to know how exactly the bbb works.

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th_22 t1_iumq9zl wrote

BBB is Yelp for old people

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Naugle17 t1_iumj6kx wrote

BBB isn't an agency, it's yelp for businesses

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choptheair t1_iumodwe wrote

The BBB has zero authority for anything. They are in essence a marketing scam as well. Stick with the AG and local rep.

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