Not very similar but I have a CVS story too.

Back when it was still kinda hard to schedule a covid booster shot, I used that state website for finding appointments. The only thing available in my area was an appointment at CVS, at like 2am on December 31. I thought that was weird but I knew it was a 24h CVS and I was able to make it so I booked the appointment. When I showed up there was just one guy working the pharmacy and he kinda protested when I said I was there for my vaccine. He said it was the middle of the night, he was the only one there, and the computers were about to shut down. I held my ground and said I had an appointment. He hurriedly entered my info on his computer and gave me my shot.

All in all it was a success but I live in a small town where nothing is open late so it felt pretty surreal. I don't know if the appointment was a glitch in the website or what, he acted like nobody ever shown up for a shot that late.

The other weird thing is if you pick up a prescription for a pet you have to tell them your pets date of birth and it has to match the one the vet told them when they filed the prescription. It was kinda funny telling them "He's a cat. He was born in a barn. He doesn't have a birth certificate." but also very frustrating to get turned away for forgetting what made up birthday my vet had used.

In my experience the Walmart, Stop and Shop, and independent pharmacies were much more organized and efficient, and the employees were relaxed. The ones at CVS are always stressed out and disorganized. Some of the techs were really sweet but shopping there was so aggravating.