I’m glad your experience has been good so far and I hope that it stays that way! It was probably helpful that you knew what you were getting into with renovations before signing your lease. For me having everything on site was a must and we weren’t told that we would go months without this being the case. maitaince manager is excellent ( he’s part of the employees left from the old management) but twice when he was off duty i had to beg someone to fix a faulty fire alarm going off in the middle of the night. someone came late morning and fixed it only for it to go off again the next night. finally after 2 sleepless nights the manager fixed it for good. unfortunately i was not surprised by the email mess-up based on other unprofessional behavior i’ve seen from them.

Yes we had to until a spot opened up. It’s a pain in the ass. You need to walk up stairs if you leave or get home before target is opened. It didn’t feel safe to me. Also, target has requirements about where you are allowed to park (only on certain floors and all the way in the back)

sorry i keep thinking of stuff. They used to have a transportation tracker in the lobby that showed train and bus times. They stopped paying the bill and a message that said as much appeared on the screen. It has been replaced with a screen saver even though we were told months ago that the transportation tracker would be back. Lots of little things that have added up to a lack of trust.

adding, once you are a tenant they stop answering emails in a timely manner. Could be two days, two weeks, two months, or never.

They have lost personal documents, not answered emails, made it clear it’s not their job to resolve quality of life issues. Garage door, back door and shuttle to the train often broken. Took away tons of parking spaces so a lot harder to find a spot and even harder if you don’t want your car to be covered in pigeon shit. No hand sanitizer in the lobby. Big parties in common area that security has no idea about. The email that went out yesterday even seemed to give the name of someone possibly getting evicted. There was no apology in the correction email. Increased rent a lot with no notice that we would be losing access to amenity spaces for the foreseeable future. We need to continue to pay amenity fees with no opt -out option. A big perk of the building is everything being right there but the alternatives are not close. The old management was top notch but the new people in the office lack experience and customer service skills.