It’s a shit hole. There’s two decent areas in the whole town and they’re far away from the “center”

Schools are bad. Hospitals are bad. If you have to commute to work, good luck hope you like traffic 😂

You can't seem to post the thing so people can try and help you....you've got it all figured out by the looks of it~ good luck like I said.

No, I'm just competent enough to read and understand my bill, lol.

ignorance is bliss~

you can downvote me all you like, you're probably missing something here. And i'm the only person giving you relevant information and possible solutions to your problem-- I won't comment again. good luck addressing your issues, hope the best for you.

there should always be a reading, even if its an estimate it will tell you what the estimated usage is. if there is not any usage information I would definitely contact them and ask why. I have no explanation for that.

I have no trust in any company. But I know how they operate and I have experience in the field. So I’d wager to say I have a better understanding of how metering and billing and utility construction works than your average person.

I’d honestly have to look at the bill to tell you what the breakdown is. Smart metering bills are different than your typical

Meters have radios in them. It pings a signal every few seconds. Bills are done In cycles. Every cycle is a different area of the city/coverage area. They have a vehicle with a transponder that drives around and collects the data sent from each individual meter. That’s how they “automatically” get a reading from your meter every month. Unless you pay the (I think it’s $15 I could be wrong) money to have someone physically come read your meter. You can also ask them to have someone come re-read the meter if you think there was an error.

There is a way…it says it in the bill itself. It will say actual or estimated.

You and thousands of other people— utilities are not magic, they deal with hundreds of thousands of customers. It’s an impossible ask to expect immediate answers or change. You should post your bills from the previous two years during the same time frame, and then compare it to the new readings with your new meter. One day of usage doesn’t come close to telling you the full story. One week isn’t enough either.

If it’s proven that they have over billed you , they will credit you. This is why myself and others have told you to contact the DPU. There are processes for everything. You need to have the patience and understanding to work that process. Complaining here or taking frustrations out on a representative isn’t going to get your situation corrected.

Again, I think you’re grasping at straws with the conspiracy thing. They’re not purposely trying to screw your over.

Let us know how that turns out for you in the long haul 👍🏻

Lol, this is a pretty ridiculous statement. It’s more likely to be an error than some giant conspiracy to bill you more. I don’t think you have a clue how regulated that industry is. Especially in MA

Were your bills actual or estimates? I promise you they’re not trying to screw you— anymore than any other utility does.

Also, one days usage is a fraction of the whole picture.

Also, they can’t really rip you off via metering…The state audits a percentage of meters randomly yearly. Mechanical failure on meters is pretty low especially in newer meters that are digital versus older style glass meters which use a disk and gears to spin.

Your difference has nothing to do with the meter technically. It’s the program the meter is on. You just changed from AMI (“smart metering”)to AMR. Your meter more than likely was already being read wirelessly as 99% of residential are, because NG charges a fee to have someone come out and read your meter monthly. AMI meters are designed so you can use power during the cheapest time(off peak hours) to cut the costs.

Customer service is useless and 85% of the time have no clue what they’re saying. Just trying to get you off the line.

Pretty much everyone hates AMI though, as there’s no real instruction on how to use them properly. And a customer service rep has no clue about any of the technical details. They basically read from a script.

Brads auto reconditioning in Northbridge.

35% is the legal limit.