Switching to Constellation: beware rates have changed!

Submitted by asspirate420 t3_z6ytcq in Connecticut

I submitted a request to switch to Constellation over a week ago when their rate was 13.something. It went through and I got a confirmation, but days ago I get an email from Constellation saying there was a problem and to call them.

I call Constellation, they say they aren’t sure but they can offer to sign me up at a now higher rate in the 17s.

Eversource says there was not a switch hold on my account or a WPP hold. Now I have to reach out to Cosmtellation again and argue to give me the rate I signed up for and received a confirmation for since there is evidently no problem.

Beware people who think they are in the clear, the then-incredible rate of 13 is no longer available and you’re going to find yourself on the receiving ends of an Eiffel tower.

####EDIT:

I spoke to a representative at Constellation again, she explicitly stated that Eversource placed a hold on supplier transfers following the announcement of the rate hike allowing third party generators to increase their rates in turn. Yes, we are being cucked.

I was initially offered a rate of 17 something but after pressing the issue she was able to offer 15.76. I have filed a complaint with PURA on what I believe is purposeful obstruction. I also sent a letter, fruitless it may be, to my representatives.

####EDIT 2:

Judging from some comments below, some have heard from Constellation that it was an internal error that was causing the issues: I reached out to Constellation using the online chat and got this:

“This rejection was due to an internal error. Your enrollment will be automatically resubmitted, you will be getting the same rate of 13.2c/kwh for 36 months.”

In addition, I received a response to my complaint to the Attorney General’s office that had an update to my PURA and Eversource complaint as to the exact reason for the rejections we received:

> In response to the inquiry from asspirate420, we received this from PURA earlier. The enrollment from Constellation was submitted electronically however when submitted the next cycle rate did not match the billing rate therefore the electronic transaction was rejected.

So I will concede that Eversource and Constellation were not seemingly colluding in an attempt to split roast me after all.

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Comments

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nutmegger2020 t1_iy46di8 wrote

Bait and switch Scam ?

We are happy you selected Constellation as your energy supplier and we've already notified your local utility that you have enrolled with us. They have advised us that they can't make the switch because there is an error or a question in our records.

Not to worry! It could be something as simple as a wrong address or incorrect spelling of your name.

If you call us right away at 855-465-1244, we can make the adjustment and get you on your way to becoming a Constellation customer.

Sincerely,

Constellation Customer Care

41

xyzjdkaligdn t1_iy4cv18 wrote

CT subreddit class action lawsuit. Sign me up.

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phunky_1 t1_iy522st wrote

The contract specifically states it cannot be subject to a class action

4

Ruca705 t1_iy63wtv wrote

I’m pretty sure they don’t get to decide that.

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Warpedme t1_iy81342 wrote

I bet you think non compete agreements are enforceable too.

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asspirate420 OP t1_iy486pg wrote

exact email I got. They couldn’t sign me up for the good rate because they heard Eversource just upped theirs, good thing their buddy eversource stopped us from switching so they could up theirs too.

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havocspartan t1_iy4iwnw wrote

I got same message and just got a call from them. They said that my rate was locked in and that they got a lot of CT denied when applying so they are resubmitting. They said there is no need to make changes on my side and to just check emails

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gregra193 t1_iy4mon9 wrote

This is key, answering the call from Constellation about the problem. If you call them, you will get the sales team that will sign you up for a higher rate so they (assuming) get commission.

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Jeff0093 t1_iy5jjug wrote

I got the same thing, but I thought I was locked in at the 13.10 rate. I had to go online and text them directly for support and after 20 mons they had to redo my whole account for some reason

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Wild_Ostrich5429 t1_iy5ts9d wrote

It is Eversource that put a hold on switch to most customers based on whatever criteria they came up with.

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TheAnt06 t1_iy4hap6 wrote

#IF YOU ARE EXPERIENCING THIS, CALL THE PURA CUSTOMER SUPPORT NUMBER. THEY WILL FIGHT FOR YOU IF YOU WERE EXPLICITLY SENT A CONTRACT.

800-382-4586

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apothecarynow t1_iy4wxl8 wrote

I was sent a contract. Any additional information/ did anyone have success with this number??

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theLastAlaskn t1_iy4yzxh wrote

I called Pura, got a person within 10 seconds. Frank was a really nice guy and took my Eversource and Constellation info. He asked that I forward my Constellation contract from the email I received and said he'll look into it. Will see what happens.

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apothecarynow t1_iy5055j wrote

I haven't spoken to constellation yet though... And it sounds like it's a 2-hour wait to get someone there. You speak to constellation?

1

hamhead t1_iy6s58j wrote

If you haven't spoken to them yet what exactly are you fighting?

0

TheAnt06 t1_iy4x5e3 wrote

The woman I spoke to is actively investigating everything I told her and I sent her my contract and all emails from Constellation. She's taking this VERY seriously.

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apothecarynow t1_iy4xoss wrote

Did you speak with constellation? I didn't call them yet but it sounds like it'll take me hours to get someone based on this

1

TheAnt06 t1_iy4xxb4 wrote

Yes

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apothecarynow t1_iy4zmmr wrote

how exactly did this conversation go? I received that oops email and got nervous the whole weekend that something like this was going to happen.

However I just logged into my constellation account and under account details it has contract details, my service plan 0.131 for 36 months. Everything looks okay there...start date 12/7...

Thanks for the info

1

TheAnt06 t1_iy58u7s wrote

I was given the run-around.

They told me that the offer I signed up for was no longer valid or in their system and they'd call me back.

The PURA agent I'm working has already gotten a response from Eversource, stating there was no holds or blocks on my account coming from them.

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apothecarynow t1_iy5f1mz wrote

My father called them and they made it sound like it was a computer glitch with the promo code we used. (Esaves5)

But after he hung up he was not under the impression that they were reneging on the rate. He said that the 13 cent rate was the only one mentioned. I haven't had a chance to call personally though, but it's interesting that different people are getting different responses from constellation.

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TheAnt06 t1_iy5h78b wrote

I think everyone is getting the runaround from them.

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apothecarynow t1_iy5indm wrote

Totally but that response would be best case scenario if it was just some glitch...Will see where the dust settles.

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BadDogBreath t1_iy594yi wrote

Can you keep us up to date if you hear anything back? Dealing with the same issue now.

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TheAnt06 t1_iy59tz8 wrote

I have more replies under /u/apothecarynow's comment to my main post with updates.

The PURA agent I spoke with is going above and beyond. She has spoken to Eversource, who confirmed to her there was no hold on my account. And now she's waiting for a response from Constellation.

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asspirate420 OP t1_iy9gxj9 wrote

As an update for you, I sent a complaint to PURA and the Attorney General yesterday. I saw from other commenters that they heard it was an error on Constellations end and that they would be resubmitting at our original rate. I heard back from the Assistant Attorney General with a response from Eversource that seemed to confirm this. Check the update to get the full story.

Long story short, I confirmed from Constellation that I will be getting the original rate after all, so you may too.

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TheAnt06 t1_iy9hbez wrote

Literally just got off the phone with Constellation 45 seconds ago.

They confirmed to me that it was an error on their end and I will be getting the original rate. But that it might take up to two months before I am getting electricity from them.

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asspirate420 OP t1_iy9i2gp wrote

I’m glad it’s getting sorted out but jesus christ what a fuck up that was. From what it seems it’s all people who used that coupon code we posted all over last week so I wonder if it had something to do with that.

At least the good news is I know how easy it is to complain to PURA and the Attorney General.

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TheAnt06 t1_iy9j7v3 wrote

...and how deadly serious they take any kind of fuckery from electric providers.

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esodoscuro t1_iy4a8rt wrote

Not that it will matter, but /u/senatorduff have you seen this?

My sister-in-law and I had the same issue. Got an email from Constellation saying there was an issue and to call them, call and was told they don’t know why there was an issue, call Eversource and was told there shouldn’t be an issue, call Constellation back and was told there’s nothing they can do to honor our original transfer request at 13.1¢/kWH other than resubmit at their new, higher rate of 15.76¢/kWh (using the ESAVES5 offer code, it’s 16.59¢ otherwise). I refused to accept because I was emailed a contract at the lower rate when I signed up, and I expect that contract to be honored.

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Steady_Habits_CT t1_iy4sxhp wrote

Rather than argue with Bob about whether you deserve a 13 cent, 15 cent, or 17 cent rate from Constellation, the bigger question is how can Constellation offer a 13 to 17 cent rate while Eversource is allowed to double its rate to 24 cents!

Bob Duff and the rest of the leadership of the CGA don't care. If they did care, they could have addressed these issues years ago. It hasn't put their reelection at risk, which is all they really care about.

And go ahead--set the AG or PURA on a path to fine Constellation and you may end up chasing one of the few remaining power suppliers with competitive rates out of CT! It is thinking such as that which leads to digging CT into an even deeper hole.

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hamhead t1_iy6scsn wrote

>how can Constellation offer a 13 to 17 cent rate while Eversource is allowed to double its rate to 24 cents!

I'm not really sure I understand this question. It's an open market. Eversource has a somewhat higher rate than alternative suppliers because lazy and/or risk adverse people will stick with them. They maintain an X% buffer, constellation cuts it finer. That's the entire point of a [sort of] deregulated marketplace.

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Steady_Habits_CT t1_iy804ks wrote

It's not an "open market". In an open market, suppliers can enter at will, which results in lower prices as capacity expands. However, one cannot become a supplier of electricity at will in CT because the state has control over one's ability to build a power generation facility. If it were a truly open market, power costs would be materially lower.

Note that in the "fake" competitive market implemented in CT about two decades ago, the number of suppliers has DECREASED over the years! So much for a "competitive" market. "Competition" managed by state control, is NOT a free market. That is why states such as China and Russia are not truly capitalistic--many capital allocation decisions are regulated, if not controlled, by the state. The same is true of the electrical power mkt in CT.

Our power costs are high because of an ongoing series of boneheaded decisions by politicians over the years that continue to this day. It's nice to pin the blame on Eversource, but Eversource has been enabled by CT politicians.

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hamhead t1_iy80be5 wrote

In the context in which your question was asked, it’s an open market. You asked why, given the same generation bundle, some offer lower prices than others. The answer is that they can price as desired since it’s an open market, for that segment of the vertical market.

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mdfromct t1_iy5onyn wrote

I just spoke with Jennifer at Constellation. All of our switch requests are going to be resubmitted at the original rate we signed up for. They will be honored!!! They hope to be done by the end of the week and we will be notified by email when it is completed.

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1234nameuser t1_iy3s9mb wrote

Any chance you can date / time the emails for our reference? I've received the following, but no final final emails or anything yet.

  1. Transfer Request - 18-NOV - Rate: 12.99¢/Kwh

  2. Online Enrollment Survey email - 25-NOV

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asspirate420 OP t1_iy3yxrr wrote

I got a confirmation at 13.1 on 11/17. I got an email on 11/24 saying there was a problem.

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TheAnt06 t1_iy41fkc wrote

I got confirmation at 13.1 on 11/18 and an email on 11/24 saying there was a problem as well. Calling now.

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asspirate420 OP t1_iy46a1l wrote

Do it now before something else fucked up happens. They’ll tell you the 13.1 isn’t available anymore and initially offer you 17ish, but keep pressing the issue and they’ll come to 15.7something.

That sweet 13.1 is gone.

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TheAnt06 t1_iy46yvr wrote

Been on hold for an hour and a half.

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Front_Way5087 t1_iy54qun wrote

I received the same email on thanksgiving and had to wait until this morning to call, the woman still gave it to me at 13.10. She just looked at my account and said I see here you used a promo code and I’ll resubmit it.

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Snoring-Moose t1_iy49xgr wrote

I applied the same day as well, email stated I'll get a welcome package when approved by Eversource. Not sure what that means.

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Cat_Dad13 t1_iy51rne wrote

Same dates for both emails but nothing else yet.

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Darondo t1_iy5btji wrote

Same dates and emails for me except I also had an “oops there’s a problem email” on the 22nd. I immediately called constellation and then Eversource and they both played dumb. I called back constellation and had them submit it again.

I hoping the “how was your customer experience” email is a confirmation that I’m all set? On hold with constellation now to confirm.

Edit: The “how was your customer experience” email is not a confirmation. In fact, my application hasn’t even been resubmitted yet.

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1234nameuser t1_iy5n7hz wrote

Ah, sorry to hear that and no surprise. I'm used to this being a quick process when living elsewhere, but seems like this is a multi-billing cycle thing with the logjam of requests / delays.

Should all be tied back to the contract at date of request / signature, but needless to say there are no guarantees in life.

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Synapse82 t1_iy6vx9v wrote

  1. Transfer request 19-NOV 13.1
  2. Online survey 26-NOV

> Hi 3971839.16688689 Thanks for being a Constellation customer! We want to hear about your recent online enrollment experience. Click on the stars to leave a review.

Odd that it came up with that for my name though.

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ShrubberyDragon t1_iy4be46 wrote

Got the same email and tried calling eversource, they say there was no hold on my account. Can't even get anyone from constellation on the phone, keep on getting hung up on

What a shit show...

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phunky_1 t1_iy4w9qt wrote

From what I have read, eversource is not allowed to put a hold on it, they are required to process it typically within two business days.

The language in the contract does say it is subject to eversource processing it for it to go in to effect for me, with an effective date of 11/27/22.

What is the point if eversource can just refuse to process requests?

I would recommend downloading and saving a copy of the contract as a PDF instead of relying on just the confirmation emails.

Sounds like some bullshit that would easily be litigated.

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btudisca95 t1_iy565zo wrote

If you have the contract with the 13.x cents per kWH then email PURA and tell them. I had this happen with CTG&E and they made them honor it

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ACatch22 t1_iy571dc wrote

You are not alone. I have the exact same issue. It is Eversource blocking the rate (I was also told that the promo code that dropped it to 13.1 cents was also involved in the issue). This is absolutely a class action brewing, and I will undoubtably sue in small claims court if needed if they block my rate.

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DarthArtero t1_iy4ixpr wrote

Hmm when I did it the other night it was 13.69/kWh, have yet to hear back anything but fully expect to be bamboozled

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asspirate420 OP t1_iy4jprr wrote

expect a thorough examination of the anal cavity, prostate, and coccyx

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DarthArtero t1_iy4jwi8 wrote

I’m assuming no lube will be used?

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b33r_engineer t1_iy5nbqx wrote

That depends. Do you define hot sauce as lube?

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DarthArtero t1_iy5ws5u wrote

Probably be easier to tolerate than what Eversource is about to do with their prices

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Compusense t1_iy4ryxz wrote

So the same thing happened to me and I used the live chat feature on constellation website. Gave the person my confirmation number from the contract email and the account number from the OOPS there is an issue email. They said they will resubmit it at the original rate, remains to be seen if eversource will allow it but I called them first and took myself off the winter protection plan.

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asspirate420 OP t1_iy9h73o wrote

I confirmed with Constellation today that this is the case, that it was an error on Constellations end with batch submitting a number of our requests to Eversource. Check the latest update in the post for the full update from Constellation and the Attorney General.

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JoeMama860 t1_iy3wq2y wrote

Similar situation, signed up for rate at around 13/kwh but never received any document or confirmation email. i went back next day to try again and the system told me I was already registered. Today I get an email thanking me for being a customer .. still no documentation so I have no clue where I stand. Waiting for a call back from customer service.

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afleetingmoment t1_iy3zske wrote

I only received one email on 11/21, late in the night after I signed up, entitled "Your request to enroll with Constellation has been received." It has the documents attached and states the 13.1 cent rate. From anyone who's been through this, what is supposed to be the next step?

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caolle t1_iy44lei wrote

We made the switch on 11/18 and got the same email. Further down it details:

  • We will contact your local utility to submit your request to enroll with us.
  • Once the utility accepts your request to switch and provides us with
    your start date, we will send a welcome package to you outlining your
    plan details.
  • Typically, your switch will be completed within one to two billing cycles, depending on your utility.

We made the switch on 11/18 with our UI bill month ending on 11/21. I'm not expecting to hear back until at least the end of December. This jives well with the new rates coming into place.

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afleetingmoment t1_iy4b8m1 wrote

Thanks, yes that timeframe makes sense per their email. I guess my thinking reading these other peoples' stories is now... when that end of December date comes, are is Constellation just going to come up with an "issue" and move to the then-current rate? Only time will tell.

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mdfromct t1_iy4toto wrote

As long as there’s no block on your Eversource/UI account, you’ll be fine

It’s a week now so I think you’d have received an email saying it didn’t go through.

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rare__air t1_iy437le wrote

Did you sign up for the 17 cent rate? If not I’d push back. Ask them to explain why they switched the terms on you.

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asspirate420 OP t1_iy446q5 wrote

Check the edit, I ended up getting 15 and some change. Constellation explicitly said that Eversource placed a hold so that Constellation and other suppliers could change their rates in turn.

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blueturtle00 t1_iy45njk wrote

I also got told .15xx while extremely annoying it’s better than .25 for Eversource. Their all in cahoots with each other

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asspirate420 OP t1_iy463tf wrote

They are and not even hiding it according to Constellation.

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blueturtle00 t1_iy4cle0 wrote

I just got off the phone with Eversource and they said there is no block on my account. Wtf.

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asspirate420 OP t1_iy4dx6y wrote

That’s what they told me, but at some point there was I imagine. Constellation confirmed that Eversource blocked supplier transfers so suppliers could up their rates.

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ShrubberyDragon t1_iy4i5d0 wrote

Where did they confirm this cause that is collusion/price fixing and is illegal

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asspirate420 OP t1_iy4ivnw wrote

It was a phone call with a Constellation agent, which likely isn’t worth much, but that’s what I was told after I pressed the issue.

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blueturtle00 t1_iy48b8g wrote

Yeah now I need to call Eversource before it gets blocked again. Really wish I knew that last Monday when I “locked in”

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asspirate420 OP t1_iy4e0mq wrote

Yeah “locking in” doesn’t mean shit apparently

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gregra193 t1_iy4mvxg wrote

I believe you were lied to by a Constellation sales rep. You can get that original rate if you fight for it.

1

mdfromct t1_iy4sur8 wrote

How?

1

gregra193 t1_iy4xtfy wrote

Call, ask to speak with a supervisor, tell them what rate you signed up for.

Tell them there was an error during signup and another representative gave you a higher rate, instead of fixing the original enrollment, and you want that original rate you signed up for.

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gregra193 t1_iy4mf8e wrote

This happened to me last year, my Customer Key had been wrong. The representative that I spoke with by phone at Constellation said we needed to start the process over again at a higher rate. I think they just wanted credit for the sale.

After speaking to more than one supervisor, I was given the initial rate of 8.99c that I originally signed up for.

Keep pushing for it.

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bristleboar t1_iy4put1 wrote

this is all sorts of shady, ughhhh

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McNutty011001 t1_iy4z81a wrote

All I got was a request to enroll on the 19th and no further communication.

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Chaos_Ice t1_iy5hq6r wrote

I feel like this is a loophole for a class action lawsuit and I will happily wait years for it. Someone richer than me will file eventually. If they can sue for Mac and cheese instructions then this shall happen too.

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asspirate420 OP t1_iy5obt1 wrote

Lmao I saw that lawsuit today and thought what the fuck, but then figured oh well it’s a corporation so fuck em

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Aviendha00 t1_iy5lr0q wrote

I have my contract but have not received my final answer.

If they don’t give me the initial rate I’m really inclined to cancel.

I actually called constellation before signing up asking how they could go so much lower. Rep told me something about being able to compete better or something. Didn’t make much sense but then wasn’t actually expecting a real truthful answer.

The thing is they knew they were getting a lot of new clients from New England, they could’ve changed their rates right then just because, you know, ‘capitalism’.

Psychologically speaking this is really a crappy move. You feel invested and it logically makes sense to sign the contract if it’s ‘anything’ below the Eversource rate.

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CoarsePage t1_iy7x337 wrote

Probably comes from their energy mix. Looking at the chart they provide, it's something like 50 % natural gas, 25% nuclear, 11% renewables and 10% coal. I think that's more natural gas than ever source buys so that doesn't exactly make sense.

2

beowolf66 t1_iy5xrqf wrote

Damn, I got the problem email too. Just tried to call but the hold time is 70 minutes. What the hell?

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[deleted] t1_iy8cjgk wrote

[deleted]

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asspirate420 OP t1_iy9hn8i wrote

I just confirmed this is the case as well and I will be getting the 13.1 rate. The Attorney General got back to me with an update from Eversource that they rejected it due to an problem with what Constellation submitted.

1

ajcast5201 t1_iy3ssgn wrote

I had the same issue. I ended up locking in at 15.7 cents. I submitted the application on Friday, 11/18.

1

gatogrande t1_iy46kia wrote

17 eh? Figures. I reckon there will be a sabre rattling from the Tongster, and the proposed increase will only go to 18...win-win for neversource and Tong spins as a victory

1

4Impossible_Guess4 t1_iy4jpoy wrote

Had ~13¢ last night, went to enroll today... ~17¢ Lame.

1

TEKC0R t1_iy4u5xu wrote

Just sharing for the sake of coordination, I signed up with Constellation on the 18th and got an email that day with a confirmation number and a contract, which I've saved of course. I have 13.79 on that contract. I have not received any email or calls about problems.

1

G3Saint t1_iy55noy wrote

Typical, just blame eversource for everything. It's obvious a low rate was just a bunch of b*******

1

woltsoc t1_iy5h8dg wrote

Fixed my entry and got the 15.76c/kWh rate. Removed the eversource block during the call and verified with them that it’s removed so will wait to see the result. Does anyone have a good personal outgoing call recording service? For example would have recording of eversource rep saying “you don’t have a block” then easier to give PURA details if it’s blocked anyways.

1

apothecarynow t1_iy5hm8m wrote

Did you have the 13cent rate earlier?

1

woltsoc t1_iy5ikvw wrote

Yes got the contract for 13.1 so will look into that but want to avoid the full rate hike first.

1

mdfromct t1_iy5o7sa wrote

Did you enroll at the higher rate? I hope not. Constellation is going to resubmit all of our rejected switch requests at the original rate. We’ll be notified when they go through. Hopefully all will be done by the end of the week.

1

woltsoc t1_iy5qrr1 wrote

Unfortunately yes. The rep said they would not honor the contract since “it wasn’t their fault it was blocked.” Difference to me is ~20/mo and this is the type of issue that either gets resolved later or via regulator. Will pursue PURA tomorrow to ensure that I get either rate (preferably the lower one).

0

mdfromct t1_iy5s3mr wrote

Pura was adamant. They will not let constellation get away with this, so contacting them is imperative. To get the lower rate, ask that they put code ESAVES5 on your account.

I’m wondering if you should call the person I spoke with that said the switch requests are going to be resubmitted at the lower rate? I don’t know if they’ll resubmit it if you signed up at the higher rate after? But you could call her and ask her to cancel your higher rate and submit the request again at the lower one. I’m going to send you her phone number by DM.

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apothecarynow t1_iy5u2wk wrote

You here back from PURA? I know people contacted them today and that they were going to investigate.

1

mdfromct t1_iy5uo3v wrote

I spoke with them. You can send an email with your rate confirmation email forwarded or attached and they’ll make sure you get the rate. pura.information@ct.gov

Edit: correction Edit: corrected web address 2X

2

mdfromct t1_iy5sj8w wrote

I spoke with her an hour ago so she may still be there

1

Wild_Ostrich5429 t1_iy5tof5 wrote

Same thing happened. Finally signed up with think energy 100% renewable although it is a bit higher.

1

Aviendha00 t1_iy5vtcp wrote

I’m a bit skeptical that Eversource put a hold on transfer.

I actually called Eversource too before I signed the contract since it was my first time doing this. I asked if there’s anything I should be aware of or any complications or whatnot, the rep said no and implied it was pretty straightforward.

Others have repeatedly stated that Eversource has absolutely no skin in the game who you get your electricity from. Is there any reason that this may not be true? I’m inclined to believe this because many people switch back and forth between different suppliers

1

BananaPants430 t1_iy62ukb wrote

No problem email here, just the email with the contract from 11/18. I saved the PDF in case I need to call PURA.

So far is this happening to everyone, or just those who used the additional promo code (ESAVES5)? I didn't use the promo - I wonder if that's a factor?

1

Fit_Low592 t1_iy8oix1 wrote

I went on energizect.com and see that other supplier rates are ~15¢ give or take. Is this just the generation charge, or what my cycle rate would be? Because my entire UI cycle rate is 21.8¢/kWh, but my supplier rate with UI is 10¢/kWh.

1

apothecarynow t1_iy93vaw wrote

Just the supply rate. The delivery is locked by UI or eversource and nothing you can do about that...

2

Aviendha00 t1_iy9tgiv wrote

Thanks for the update that’s good to know.

1

CTMechE t1_iy5yxa6 wrote

It's showing 15.76% as of now :(

0