LPT: If you call a company to speak to customer service but the automated menu won't let you talk to a real person, say "Upgrade my account" instead of "Refund" or "Cancel," when the automated menu asks you to state why you're calling. You will immediately be transferred to a real person

Submitted by t3_1227lb8 in LifeProTips

Businesses make it difficult as possible to cancel their services or ask for refunds. One way they do this is by encouraging users to call an automated help line instead of talking to a real person.

It's in the company's interest to process as few refunds as possible, which is why the automated help line will never let you reach a real person if you complain. If you say "refund" or "cancel," they'll send you to another automated line or direct you to their app or help articles.

Fortunately, companies will usually have a live person answer if there's a chance to upsell you, so you can use this to trick the automated menu to connect you to an actual person. Once that happens say "I made a mistake, please transfer me to the line where they can process my refund."

2,860

Comments

You must log in or register to comment.

t1_jdp3s73 wrote

Hello and welcome to r/LifeProTips!

Please help us decide if this post is a good fit for the subreddit by up or downvoting this comment.

If you think that this is great advice to improve your life, please upvote. If you think this doesn't help you in any way, please downvote. If you don't care, leave it for the others to decide.

1

OP t1_jdp5av9 wrote

Replying to sonicduckman (#2,363,322)

I have found this is not the case. Customers who are angry and yelling random swears are more likely to get what they want from customer service.

The automated menus are designed to make sure unsatisfied customers never reach another human being in the organization.

−10

t1_jdp5vvb wrote

Not necessarily. If you say something unrelated to what you actually need, you may be transferred to someone who can't help you, and then, they will have to transfer you to the correct queue, essentially slowing down you getting help.

81

t1_jdp6cpw wrote

just put it on speaker, pop the phone on your desk, press 0 everyone second or two till you get somebody.

source: hate speaking to robots. people barely make out shit i say.

3

t1_jdp6mdy wrote

"Hi, you'd like to upgrade your account?"

"Actually, I wish to cancel it."

"Ah, back on hold for you, ya little grifting bastard."

1,380

t1_jdp6uxl wrote

> You will immediately be transferred to a real person

And that person will be a sales person, and nine times out of 10, as soon as they discover you're not trying to buy anything, they'll just loop you back in to the original queue.

423

OP t1_jdpb0gu wrote

Replying to 4rp4n3t (#2,363,556)

If there is a person they can transfer you to, they usually will. Be polite and explain you're getting nowhere with the automated system.

They have no incentive to interrogate you. It's in their best interest to transfer you as quickly as possible and not waste time.

−100

t1_jdpc0ac wrote

Also I’d you have a strong southern accent (American) the machine won’t understand why you are saying and transfer you much faster. I assume this is also true with other strong accents.

Source: Me.

2

t1_jdpd4hw wrote

You're gonna get transferred to the wrong person though

15

t1_jdpkt2c wrote

This is stupid. What experience makes you feel qualified to present this as a universal tip?

64

t1_jdpneyd wrote

just say the word 'operator' over and over until they realize you are a real honest stupid person and connect you with another

19

t1_jdpowev wrote

This is dumb. This will just get you transferred to the wrong department.

27

t1_jdpqeql wrote

You only get there faster because their queue is shorter. Then you risk get transferred to the lowest level of customer service who at that point may not be able to help you resulting in being transferred or them taking forever cause they're having to IM or call someone else to help. While automated systems can be annoying the goal is to get you to the right rep the 1st time. I worked in a call center for 6 years and the number of people who needed something else but just hit my department (payments) trying to get clever but would get so nasty when they realize they were being put back in queue was hilarious

6

t1_jdpsn2p wrote

Working with IVR systems before, if prompts you to provide a response and you curse at it, it will bring you to a live person. Maybe not the right one but still.

1

t1_jdpunqc wrote

Replying to BigSpoonFullOfSnark (#2,363,988)

Call center manager here. Under no circumstances do my agents transfer you to a specific person, even if that person is free. You go to the proper transfer queue. That how our call routing works, that how our metrics work.

And most of all, we don't you screwing with Our metrics by incentivizing this approach. The system sees my agent got an 'Upgrade' call. Conversion on people calling to upgrade should be like 90% of them get an upgrade. You just made the agent miss an upgrade, so their best approach is to dump you into queue RIGHT NOW and bank the very fast call for their metrics. Hunting down a real person isn't just against policy, and its not just being extra nice for someone screwing our metrics, its also more time consuming than just yeeting you into the proper line.

71

t1_jdpyd5z wrote

Problem: You will often get someone who cannot cancel your account or grant you a refund.

7

t1_jdq2ps1 wrote

Replying to fiddlenutz (#2,363,699)

Not every company has retention team or sales team. Most companies have customer service agents that do everything. It's not that horrible. It's something I've been doing for years, except I don't say upgrade, I just ask a different question.

17

t1_jdq9com wrote

Replying to 4rp4n3t (#2,363,556)

They're actually more likely to be pissed at you. Most companies have metrics in each department that result in bonuses based on certain scores. One score is conversion or sale %. So if you connect with them and have no intention to upgrade service, you'll just bring their metrics down.

If anything, you should say " cancel service". It will transfer you ro retention. And if you tell them you're not looking to cancel, the rep will be happy to help you because as long as you're not canceling it reflects positively on them. They might even give you additional discounts and promotions.

Or just say " representative" and you usually get customer service

79

t1_jdqajsv wrote

Replying to BrightNooblar (#2,366,076)

Well than please don't have people sitting there twirling their thumbs as an upgrade agent all day in case someone wants to upgrade. It is somewhere between outrages and illegal to make ppl wait 2h+ to cancel their contract, while other team members are obviously available.

Sorry but this entire business sector is beyond shady at best

4

t1_jdqc83k wrote

Just say something like human, agent, real person, no robot, speak to a manager and that should trigger it

1

t1_jdqctjo wrote

Alternately just keep pressing zero it 99% of time takes you to an agent.

1

t1_jdqfcff wrote

I asked the robot to talk to a real person the other day and it instantly put me through. I was pretty surprised.

1

t1_jdqfh1m wrote

Replying to RussellZoloft (#2,363,456)

There isn’t a clear answer to any of this.

I’ve seen set ups where all the reps were essentially equal but the queue prioritized sales calls do they wouldn’t abandon.

Also seen what you are describing but transfers were also prioritized so you still came out ahead.

11

t1_jdqfpwp wrote

Replying to cheap_walmart_art (#2,367,942)

And then I get a ticket to tweak the metrics a bit! I’ve implemented rules at 2 call centers now that basically identify these kind of access patterns as “problematic”. The entire master call is removed from all metrics and placed in a bucket for someone to review manually, and I guarantee the 2nd part never happens lol

4

t1_jdqgns0 wrote

Side note to this: The Cancellation team is usually actually called the Retentions team as their job is literally talking you into staying.

2

t1_jdqiifo wrote

"No problem sir, let me transfer you to our retention department. Have a wonderful day sir"

Damnit

1

t1_jdqj3u9 wrote

I’ve recorded many IVA, and I’d strongly suggest just saying Customer Service. IVA’s are trained to listen for key words. If the key word is not “programmed” then you’ll just be disconnected.

1

t1_jdqkv1w wrote

Also when using chat bots. The keyword is „agent“. Most of the time this will connect you to a real person.

1

t1_jdqlr3r wrote

Replying to BigSpoonFullOfSnark (#2,363,988)

"Transferring you" === "dump you back into the same automated system you were just in."

Or possibly "Put you in the same queue you would've gone into if you had just said 'cancel' in the first place."

The only thing you've actually accomplished is wasting your own time and theirs.

14

t1_jdqm2yq wrote

Replying to fiddlenutz (#2,363,699)

This is so true. I worked at Comcast as a “Customer Account Executive” aka salesperson. Any time anyone would want to cancel, we would have to transfer them. We simply didn’t have the ability to cancel plans on our systems.

8

t1_jdqmhe9 wrote

Most of the time when i do it i just dont say anything and after they go through the menu a few times it connects to a real person

1

t1_jdqpi6q wrote

Like many others have said, this is a terrible LPT. You're just wasting time and goodwill which will result in you not getting what you want. If you aren't thrown back into queue, the person you get to will 'warm xfer' you to the other dept. The 'warm xfer' is first agent calling 2nd agent and saying something like "this joker called me to get out of the system to talk about a refund so handle accordingly (nudge nudge"). 2nd agent will take call and then deny your request because you were basically trying to be sneaky and waste others time. See how that works? So just use the system and get to the right person. That's what it's designed for. If you don't like the system or can't xfer, then use chat or email.

Here's a copy/paste of my answer to another "LPT" about automated systems.

I built these systems for a couple decades and these LPTs are getting annoying. There is no secret to any of it. It all depends on the individual design choices. Some companies don't want you to talk to an agent so no amount of pressing 0 or * or # will get you there.....ever.

It's not like there is a documented set of ISO design standards for IVRs. Sure there are best practices, but management will ultimately decide when/if you talk to someone.

Edit: Ok, rant over. You want tips from a designer?

Tip 1: try using the system. You might be surprised at how much time it could save you. It also helps keep costs lower by reducing operating costs of having much more expensive agents handle your rote transaction.

Tip 2: Option not available in the IVR? Ok, listen for the option to transfer. If it's not there, then try 0. If using a speech reco system, say agent or representative or person. In speech reco, you have to pass or fail a defined grammar of responses. A well designed system might have these. I say might because if the company doesn't want you to transfer, you won't no matter what you say or push.

Tip 3: You will likely have to fail 2 or 3 times. Many of these systems are designed to handle your error and prompt again, and again. That's right, there's error handling and call recovery designed in.

Tip 4: As someone else said, some of these systems do sentiment analysis. If you sound angry or frustrated, they will detect that prompt accordingly (maybe next prompt will ask if you want to speak to someone). These are likely companies with lots of money and focus on customer service....so not that many. This feature is pretty expensive.

TL;DR there's no one trick that works because each system is uniquely designed and has unique feature set. Don't like the phone system? Use email or chat instead.

3

t1_jdqpiug wrote

Replying to BigSpoonFullOfSnark (#2,363,406)

I have worked at 3 different call centers in my life and not once did I ever even SEE the CEO, much less talk to whoever it was.

​

Someone called me once knowing the CEO's name and asked for him by name. I thought it was another call center rep she spoke to, but then she told me it's the CEO of the company. I told her I don't have his extension, nor do I even know who that is. YOU are the one that told me the CEO's name so how am I going to know how to transfer you to him?

2

t1_jdqq9fc wrote

I've found that if you speak some gibberish then they'll usually direct you to where you need to be. Just any time they ask a question, just speak gibberish.

1

t1_jdqrk4b wrote

You can sometimes just swear at the machine loudly for the same effect.

1

t1_jdqs0b4 wrote

Replying to trv2003 (#2,368,691)

Yeah these tips really don’t work for the larger companies anymore. The only real power we have is to have the perseverance to eventually get a person, then explicitly telling them exactly where their company can shove it after they’ve assisted you (of course remind them it’s nothing personal against the person, the company is just shit)

6

t1_jdqsc19 wrote

You'll get a salesperson who will then transfer you to someone else. If it's a real shit company, they'll transfer you back to the IVR, and you'll have to do it all over again. In most cases, saying agent on an automated line or pressing 0 works.

1

t1_jdqsfeo wrote

The real LPT is that in a voice or keypad entry prompt 0 gets you to the operator 99%of the time. Sometimes it will fight back by saying “I understand you want to speak to someone but we need more information” press it a few more times and the phone will just start ringing.

The longest I had to go was pressing it 7 or 8 times with comcast (my local ISP) who were a pain in the ass to get a hold of. But it eventually worked

1

t1_jdqtbvg wrote

Followup.

When you get a real person, ask to speak to a manager. Don't elaborate on why until you get to. The manager.

Managers are much more likely to help or be able to get you where you want.

It's not a surefire answer as automated phone systems are the actual devil, but it works more often than being in queue

−3

t1_jdqtncy wrote

Recording: Congratulations. You’ve now been upgraded to Super Premium and will be charged $99 per month. Thank you for being a loyal customer. Goodbye.

1

t1_jdqvg4p wrote

I usually say “speak to a representative” or just keep hitting 0.

1

t1_jdqw0cm wrote

So your tip is to get transferred around from department to department and be on hold even longer? This is a slpt, not a lpt.

1

t1_jdqxml2 wrote

You won't necessarily get the right live person, though. Many companies, especially bigger corporations, will have a dedicated sales team that can't do tech support or even customer service necessarily. So then you have to hope that they know where to transfer you. I don't have a great solution for everyday issues, but if it is something big going public with Google, Trust Pilot, and Yelp reviews has moved mountains, but I don't want to do that for every little thing.

1

t1_jdqy0bj wrote

I usually just hit the # key repeatedly until the system is confused and sends me to a person to figure it out

1

t1_jdqygzb wrote

I know that with att if you just keep hitting 1 you’ll break the system and itll send you to a real person eventually. Usually took me about 2-5 min back when i sold phones there, and yes even their own employees have to wait on hold to get through to most of the people who can actually do stuff to your account.

1

t1_jdr0ubc wrote

Replying to RussellZoloft (#2,363,456)

Exactly right for the major telecom I used to work at. Plus, us sales agents would often put you on hold for 3-5mins BEFORE sending you to the line you needed to be on. We called it the "penalty box" for the customers that would say "I know I'm at the wrong department but I couldn't get through. Can you transfer me to billing?"

I sure can, but I'm going to put you on hold and go get a cup of coffee before I do send you. I'll also note that you didn't verify your account correctly to make you go through extra verification when you do eventually get where you're going.

You hurt my sales metrics, which affects my commission, so I'm going to make your call take 10 minutes longer than it would if you had just cooperated instead of trying to skip the line.

Sometimes accounts had grandfathered in discounts or should have been disconnected but were given a courtesy extension. You can bet those will be removed as well to "correct" your account.

Don't mess with people's money, especially when they're only getting $15/hr + commission

−5

t1_jdr18tc wrote

If you want to cancel your service the best thing I've heard is to say you are moving to a different part of the country

2

t1_jdr7vt4 wrote

I had a bug for a few years with my cell phone plan that meant I got tranfered to a different company the second i inputed my number to the auto system. (new company got assigned numbers to from old company but new company didnt have service in my area so I couldnt switch) As a result I always called as a new customer and then got transfered through to the right department. Now that the new company closed the bug is fixed but going through the regular channels to try to change my plan i gave up it before getting through. I think I might try phoning as a new customer again.

2

OP t1_jdr80n8 wrote

Replying to Wishihadcable (#2,365,465)

The tip is to talk to a human when you're being kept out by an automated menu.

First you'll be transferred to a human in the wrong department. If you are polite and ask them simply to transfer you to a human that can process your request, they will.

−10

OP t1_jdr8hec wrote

Replying to w33dcup (#2,369,545)

>The 'warm xfer' is first agent calling 2nd agent and saying something like "this joker called me to get out of the system

This is not what happens. These people are busy. It's in their interest to transfer you to the correct line and get back to work, not call and conspire with other departments to teach you about the automated menu.

−1

t1_jdr8o03 wrote

I've never had an issue with pressing 0 0 0 until I got an agent. It worked with every company I had to call and couldn't reach an agent through their automated menu.

1

OP t1_jdr9l0t wrote

Replying to BrightNooblar (#2,366,076)

>And most of all, we don't you screwing with Our metrics by incentivizing this approach.

Exactly why I shared this tip. These automated systems are designed to benefit the company at the costumer's. Your boss's numbers look better if you can prevent people from cancelling or receiving refunds/credits when their service is disrupted.

But if you're a person who needs a refund but you're got screwed, it's in your best interest to talk to a human being, not a chatbot.

0

t1_jdrbiyv wrote

Replying to chaot1c-n3utral (#2,370,171)

You know its not really sales or marketing, its just data entry, right? They aren't calling you, you are calling THEM saying you want to buy something. They know whatever their product line is, they will try to suggest some bonus package, and thats about it. Its the same shit as anyone working the register at best buy offering you a warranty on your USB drive.

Outbound call centers are incredibly rare these days.

4

t1_jdrfut1 wrote

Replying to BigSpoonFullOfSnark (#2,371,950)

I’ve worked in quite a few call centres and this isn’t true in my experience. You’ll get a human from sales that can’t help who will just transfer you to the queue for the correct department (retention, cancellations, or whatever they call it). Unless there’s literally zero wait time for the cancellation department they’ll just cold transfer you to the queue for it and you’ll be back waiting.

10

t1_jdrgsug wrote

Replying to raquetracket (#2,366,539)

I have to schedule medical transportation (rides to doctor appointments paid for by insurance) a lot and maybe a year ago they added an automated system. Half the time it can't understand me, the other half I go through the whole process of giving it the info to schedule the ride and at the end (a whole half hour of progress) it goes, without fail, "I'm sorry, I'm having trouble processing this. Let me get you someone who can help." And I have to give all the info AGAIN to a damn live agent! It's so aggravating! I make a complaint to the agent every time because I've asked and they said they do make a report to their management when people do. They hate it too.

Oh and if you don't say anything it just hangs up, no words.

There used to be a way to skip the automated stuff by saying "other" when it asked why you were calling but they patched that out I guess because now it just doesn't do anything other than give a tiny bit of info and send you back.

8

t1_jdri88g wrote

For any call to an automated system I usually throw a huge run-on sentence at them when it says “in a few words tell me how I can help you.”

“I’m calling because I need help with my internet and I just don’t know why it won’t connect and I called last week but no one helped and please help me I just don’t know what to do and I need a representative to help because my internet won’t work.” You have to overwhelm the AI. It will prompt you to try a couple more times (“I’m sorry, I didn’t get that”) so do it again. After a few times it will transfer you to a person.

1

OP t1_jdrklk6 wrote

Replying to lock_ed (#2,372,884)

The trick is not to talk to the lowest ranking person in the call center. They don't have the authority to help you, so they waste your time and try to send you back to the queue.

If you know how to get past them and through to their boss, they'll get it done in 2 minutes. I've gotten refunds, discounted monthly rate, reversals of charges, etc from banks cell phone companies, gyms by just knowing how to get someone on the phone who has the authority to process such a request.

−18

t1_jdrn1pb wrote

if you can’t get to a real person you can try a) cursing like a sailor b) outbotting the bot by saying representative over and over. if the company isn’t complete shiza, one of these should work

2

OP t1_jdrpfd9 wrote

Replying to UmbraNight (#2,373,672)

>if the company isn’t complete shiza, one of these should work

I've actually found that the biggest companies are the ones who make it hardest to reach a live person. They've done the math and have figured out how to extract as much money from customers as possible with as little human effort as required.

If you can actually get routed to someone with the authority to process a refund, they know giving you what you want is cheaper than arguing with you for 20 minutes.

1

t1_jdrx19u wrote

Yeah, so you’re fucking over some poor schmucks conversion numbers, and more than likely they will just put you on hold again.

6

t1_jdryp6t wrote

Replying to BigSpoonFullOfSnark (#2,372,011)

As someone who also builds these IVRs, it might actually be in an agents interest to warm transfer you because they just took an easy call and can waste time waiting/talking with the next agent while appearing busy. Depends on the agent, but this is common.

Also if pressing 0 or saying operator doesn’t get you to a live person, the chances of “upgrade my account” working is almost 0.

3

OP t1_jdrzmdd wrote

Replying to blenderdead (#2,374,783)

I’ve been that poor schmuck. If someone called me, I had to sit there and troubleshoot them and do everything in my power to stop them from getting refunded.

If the call went straight to my boss, he would process the refund and the call would be over in 90 seconds.

If I get through to a low ranking person I tell them “hey I know this isn’t your fault, and also that you’re probably not authorized to process my request. Your company screwed up, and if if you transfer me to your boss, they can probably resolve this in 2 minutes.”

1

OP t1_jds19t1 wrote

Replying to blenderdead (#2,375,151)

Exactly. If you run a department, processing a $50 credit for interrupting someone’s service is no big deal. It is a much better use of their time to process it than to fight you for 30 minutes.

But a low ranking customer service person? The train you to exhaust literally every other option in the book, and when you finally have to grant the discount, they hold it against you.

3

t1_jds9u9r wrote

Replying to fiddlenutz (#2,363,699)

It so much depends on how they set it up. Sometimes it will work sometimes it won’t. Sometimes if you pick the prompt for Spanish you will get someone who speaks Spanish but they usually also speak English. So sometimes that works.

1

t1_jdsc3c0 wrote

Another pro tip: swear at the automated system. Well-designed call trees will skip everything possible and just try to find a human who can help.

Now, swearing at the human may lead to a disconnect, so…

2

t1_jdsceci wrote

🧑 "Upgrade my account"

🤖 "One Moment please"

Opus No. 1 plays

📞 "Thank you for Holding, how can I help you?"

🧏 "My Bad, I am actually looking to cancel my service"

📞 "Sure, let me transfer you to the correct department"

Puts me back in the cue

🤖 Thank you for Holding, All of our representatives are currently busy with other callers, your call is important to us, and we will answer it in the order in which it was received, thank you!

🤦 "I knew this was going to happen"

Waits for 20 minutes while phone is on speaker, waiting to get a call

We're sorry, but the person you're trying to reach has not setup their voicemail box 💅 Good bye💅

1

t1_jdscwui wrote

Replying to 204gaz00 (#2,371,092)

Don't lie or fib. It's demeaning. You have the right to cancel if you want.

When they ask why you're cancelling, just say "decline to state" to skip the retention script. They hate going through it more than you hate listening to it, but they get fired if you give them a reason and they don't.

1

t1_jdspp9d wrote

Did that once, was immediately put on hold because that person didn't do cancellations since they were "sales."

This does not always work.

3

t1_jdsrcuh wrote

You’ll end up waiting on hold to speak to the upgrade person who will then put you back on hold as you wait for the cancel person

1

OP t1_jdst7d5 wrote

Replying to delboy85 (#2,378,390)

Exactly. Same concept.

If they think you'll ask for a refund, they'll never let you speak to an actual human being.

If they think they can get money out of you, someone will talk to you right away. Once that person realizes they cannot get any money from you, they will pawn you off to someone else as quickly as possible.

1

t1_jdstgfl wrote

Replying to Yeas76 (#2,378,667)

Harrasing is not what I'm advocating for, but overall, if the company loses money if they're sales reps are busy dealing with customer service calls, that directly puts pressure on them to improve the customer service lines.

If customer service requests are clogging up the lines to the point where someone isn't meeting their quota, that's something that the sales reps are going to report to their management. The only problem I have is if the caller is actually being abusive towards the rep, not the mere act of trying to get someone real to talk to.

1

OP t1_jdstof9 wrote

Replying to hdmx539 (#2,378,713)

I agree companies are not dumb. They create these automated systems because they know it will dissuade the vast majority of customers who are filing complaints or requesting refunds.

The whole system is designed to prevent you from talking to the right person based on which prompts you choose. If you're not able to get through to someone, you need to answer the prompts in a way that is more likely to route you to a human.

1

t1_jdswa5r wrote

Actually, as natural language processing improves it might happen that one day it’ll just upgrade your account instead. Swearing are said to be working (and safer)

1

OP t1_jdswrxr wrote

Replying to andi_bk (#2,379,160)

Swearing often does not work. Especially with the big banks and cell phone companies, the automated menu does not care how angry you get.

Companies won't automatically upgrade your account without you approving it. Especially because if you need something like additional business licenses, they don't even know how much to charge you unless you talk to a representative.

1

t1_jdsy9ka wrote

You can also say Representative and it'll get you the same result. Failing that, certain companies will pick up on excessive cursing and get you someone asap

1

t1_jdsyr27 wrote

I just keep repeating operator, after a few goes it transfers me to a human. This is like a 95% succes rate.

1

t1_jdsz6dy wrote

I’ve heard that if you agree to take the survey afterwards you’ll get through much faster…not sure how true but anecdotally I feel my calls get picked up faster when I do.

1

t1_jdt4inv wrote

“Please speak in a natural tone how I can help you today.”

“Hwrrrrr nrrrgrrr reeccckkkt”

“I’m sorry, I didn’t understand that, how can I help you today? I am a natural language agent, just speak normally.”

“Wrrrrrrer nnnnnnnnnfffttt drgrrrr”

“Let me connect you to a representative.”

2

t1_jdtefj8 wrote

I did this with the landlord of my apartment complex. Every time I pressed “4” for the option of “I am a resident with a question” I got voicemail that was never returned. When I pressed “1” for “I would like more information about leasing an apartment” I got someone before the second ring.

1

t1_jdtizfy wrote

Replying to chaot1c-n3utral (#2,370,134)

Do you also give a crappy tip to your server when the food didn't taste good? Do you yell at the cleaning crew in a hotel because the hotel didn't let you do a late check out? Do you give a customer service rep who assisted you and answered all your questions a bad score because a sales rep gave you inaccurate information? Don't ruin another person's day just because you're having a bad day. People are just trying to do their job so they can pay their bills. If you are really not happy with the company just leave the company and take your negativity elsewhere. Or better yet, just save everyone the headache and don't purchase service with any company. Since you hate sales and marketing so much, that will show them!

6

t1_jdul0gt wrote

Then they say we can't transfer it's a different department.

Had that happen to me.

Infuriating!

1

t1_je18u0t wrote

Replying to fiddlenutz (#2,363,699)

Best shot, say something weird. System recognizes that you're trying to say something and will verify a bunch of times and then get you to someone. Pressing random buttons or staying silent is more likely to result in disconnect or etc because it has been engineered to do that to discourage people trying to skip the line.

1